Water Damage Cleanup and Restoration Services | Chicago and Suburbs

Water Damage Cleanup | Flood Cleanup | Water Extraction
Commercial and Residential Service | ServiceMaster Restoration By Simons     

Cook County IL | Lake County IL | DuPage County IL | McHenry County IL

Water Damage Restoration is Expensive. We Help with Your Insurance Claim. We are their Preferred Restoration Company. For Water Damage Restoration, Your Insurance Wants the Best. We are the Best.
Water Damage? We Get You Back to Normal, Fast!

Problems with water damage to your home or business property are endless: roof leaks, pipe leaks, fire sprinkler failure, severe rainstorms, and sewer backups. Let’s work together to prevent further damage and immediately take swift action with our water damage cleanup services!

Our speedy response reduces your stress and saves you money. Our experienced restoration professionals use advanced products, techniques, and equipment to provide the best cleaning service and protection for your contents, furnishings, and property.

We Restore Your Property. We Restore Your Peace Mind.
Call Us at 773-376-1110 or Book Appointment Online

24 hours a day, 7 days a week, 365 days a year

ServiceMaster Restoration By Simons Water Damage Cleanup process

• Stop Water Leak
• Water Removal
• Dry The Area
• Remove Damaged Contents
• Deep Clean & Sanitize
• Restore

Ready To Get Back To Normal? Call Us at 773-376-1110 or Book Appointment Online

Common Water Damage Questions 

How much does it cost for Water & Flood Damage Restoration services?

To help you better understand what you can expect to pay in the event of water damage, we’ve used our years of experience to break the process down.  The actual cost of emergency water damage cleanup services varies mainly for two reasons. First, the job pricing is completed on a case-by-case basis. Second, different companies will always offer different quotes for the same job. Determining how much a particular job will cost is easy — ask for a quote. However, we caution our customers to look beyond a simple verbal quote or over-the-phone estimate.  Instead, make sure your contractor offers you a written quote breaking down all of the individual costs of the operation so you have the documents in your records and for your convenience.  Not all contractors do this automatically, so ask for it specifically. Understanding how a contractor prices a job: Generally, the more water a contractor is dealing with, the higher you will be charged. Other factors of consideration include:

• The height of the water
• The amount of water that still needs to be extracted
• Water type
  • There are three categories of water:
    • Clean water that does not pose any health risks
    • Greywater comes from sources with physical, biological, or chemical pollutants, such as kitchen wastewater or laundry water. It can cause illness or discomfort to those exposed to or consuming it.
    • Blackwater is highly toxic and unsanitary. This includes sewage and floodwater.
  • You can expect to pay more if the water type is dangerous and therefore requires more effort to clean.
• Size of the affected area
  • This is usually measured by square feet.
• The extent of the damage
• The materials involved

Residential Water Damage Cleanup services can sometimes average between $3000 – $10,000 and Commercial Water Damage Cleanup services can sometimes range between $3000 and $30,000.

How much will my insurance cover?

Insurance policies cover 100 percent of emergency water damage cleanup services, excluding your policy’s deductible. We ensure the damage is covered by your insurance policy, prevent further losses, and advocate on your behalf. Let us help guide you through the process to ensure this will not be a financial burden on your home or business.

 

How long will it take my property to dry?

Drying time is determined by a combination of factors, including the location, duration, and source of water, the types of building materials, the weather conditions, and how quickly emergency services begin. We can determine when the drying is complete through consistent monitoring and evaluation of the drying process. We will constantly communicate with you about where we are along in the process and when you can return to your home or business.

Will turning up the heat or opening windows help dry things out?

Not necessarily. We will adjust the temperature to its optimum setting for the proper drying conditions. Please do not change the setting or shut off the HVAC system. If you do, you may prolong the drying process. Additionally, opening windows to assist the drying process is not always recommended. Outside weather conditions may vary, so the technician will determine when and if the outside air is appropriate.

Can my carpet be restored, or will it have to be replaced?

There are a few reasons your carpet may not be salvageable, including Delamination (occurs when the backing separates from the carpet fiber), Loss of adhesion (may be caused by prolonged exposure to water or age of the carpet), Permanent stains Carpet covers wood flooring (to salvage the wood flooring).

My ceilings are wet. What needs to be done?

Our technicians will evaluate moisture content and determine the severity of the damage. They may have to remove some of your ceilings for ventilation. Wet insulation can also be a hazard and may need to be removed.

My wood floors are wet and buckling. Will they have to be replaced?

Wood flooring must be evaluated during the drying process. We employ specialized drying systems and dehumidifiers to create an environment where wood floors can dry more efficiently and resume their original shape. Due to the density of hardwood flooring and urethane finishes, drying may take up to three weeks or longer. If you file a claim, your insurance adjuster will work with you to decide whether the floors need to be refinished or replaced.

Do I need to stay somewhere else while my property is dried and restored?

If you file an insurance claim, you may receive guidance from your insurance representative. However, this is a decision you must make on your own. Here are several things to consider. Safety is paramount. Our equipment is as childproof as possible, but we require your supervision to ensure no children play with it. Air movers and dehumidifiers will create noise and make your property drafty for a few days. The equipment must remain on, so if the noise is disruptive, you might want to consider an alternate place to stay.

The drying process has started, but my home has new smells. Do I have mold problems?

It is not unusual to smell odors during the drying process. Increased heat and humidity can also lead to increased odors that may be coming from the drying building materials or dormant spill and accident areas. Do not confuse these normal odors with the odor of mold. As the drying process continues and humidity levels drop, you’ll notice these odors disappearing independently. Deodorizers are often used to minimize these effects as well.

What about sewage contamination?

Hard surfaces can be cleaned and sanitized. Affected items that cannot be sanitized require disposal. Porous materials such as drywall, ceiling tiles, insulation, particleboard, paneling, etc., that have been directly affected should be removed during the emergency service visit.

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Insurance Guidance? Absolutely

If you are unfamiliar with understanding your insurance policy, you are not alone. Thousands of homeowners buy policies without knowing what is covered, the terminology, and how their rates are affected. Insurance is known for being “boring,” and we are here to help you familiarize yourself with the information you need.

Should I call my insurance company first or a restoration company? Before calling a restoration company, you should know your insurance policy limits and coverage. We can help navigate your restoration needs by bringing up your policy for us to review together. Most property insurance covers 100 percent of your water damage cost, but you’re responsible for paying a set deductible. Your agent or adjuster is your best resource for coverage information, and our staff at ServiceMaster by Simons can help as well. Please call with any more questions you may have. 

We Understand These Are Difficult Times

But We Are Here To Help You Every Step Of The Way. Contact Us For Hassle-Free Questions When You’re Ready To Talk

Call Us at 773-376-1110 or Book Appointment Online

ADDITIONAL INFORMATION

We Serve The Chicago Metropolitan Area

What Water Damage Cleanup Equipment Do We Use to Dry Your Property?

ServiceMaster Restoration By Simons uses state-of-the-art equipment and technology to dry your property’s structure. This advanced technology is necessary for the efficacy and efficiency of the Water Damage Restoration Chicago drying and restoration process.

Some of the Water Damage Cleanup equipment used for structural drying include:

• Dehumidifiers
• Air Movers
• Negative Air Fans
• Thermal Imaging Cameras
• Moisture Meters
• Wood Floor Drying Systems
• Desiccants
• Anti-Microbial Solutions
• Truck-mounted Water Extraction Units
• Portable Water Extraction Units

What Process Does Our Water Damage Cleanup Service Follow?

Upon the arrival of ServiceMaster Restoration By Simons at your property, our trained IICRC Certified project manager will begin assessing damages and planning how to mitigate the water’s damage to the property.  Some of the water damage assessments we perform include:

• Locating the cause or source of the water damage to your property
• Determining the water’s path through the property using thermal imaging equipment
• Identifying areas in the property affected by the water damage, i.e., ceilings, walls, flooring, fixtures, mechanical damage, etc.
• Putting in place the plan of attack, i.e., how ServiceMaster Restoration By Simons will dry your property and what equipment we’ll use to do it

Residential Water Damage Cleanup

Single Family Home Restoration

Townhouse Restoration

Apartment Restoration

Condominium Restoration

Commercial Water Restoration

Disaster Restoration – Manufacturing Facility

Disaster Restoration – Places of Worship

Disaster Restoration – High Rise

Disaster Restoration – Retail

Disaster Restoration – Multi-Family

Disaster Restoration – Military & Municipal Facility

Disaster Restoration – Hospitality & Hotel

Disaster Restoration – School & Educational Facility

Providing Water Damage Cleanup Services For The Following:

Real Estate Professionals

Property Management Professionals

Homeowners

Business owners

Insurance Agents

Insurance Adjusters

Are there different types of Water Damage?

Yes. Clean water damage from a burst water supply line pipe on your property differs considerably from water damage from a sewer backup. As an IICRC-certified firm, ServiceMaster Restoration By Simons follows the IICRC S500 Standards for Professional Chicago Water Damage Restoration.

Click here to learn about the 3 Categories of Water and the 4 Primary Classifications of Water Damage.

Water Damage Cleanup Services

The most devastating natural disasters—such as floods—happen without warning. Other unfortunate events, like pipe bursts, leaking water heaters, and other plumbing mishaps, also occur when least expected but leave behind a similar amount of water damage and devastation. We understand that experiencing water damage can be difficult and stressful for Chicago and suburban residents and businesses. In addition, damage caused by water can increase substantially if not addressed promptly.

You can expect and depend on fast, competent water damage cleanup with ServiceMaster Chicago Water Damage Restoration services. We are on-site in Chicago and the surrounding area within 2-4 hours to halt further damage and remove all water and moisture. After that, we’ll tirelessly restore your home or business to its former condition.

Who Can Receive Water Damage Cleanup Services From ServiceMaster Restoration By Simons?

We serve residential and commercial clients because of our expertise in the water & flood damage restoration industry. ServiceMaster Restoration By Simons provides emergency water damage restoration services in Albany Park, Lincoln Park, Logan Square, and North Park, to name a few!  For a complete list of neighborhoods we serve, check out our Water Damage Restoration Service Areas.

The water damage cleanup services we perform include:

• Burst Water Pipe Cleanup
• Sewage Backup Cleanup
• Storm & Weather Flood Cleanup
• Emergency Floor Drying Services

As Chicagoland’s Trusted Water Damage Restoration and Water Damage Cleanup company for over 65 years, ServiceMaster Restoration By Simons is an MBE/WBE certified and family-operated company that is industry-certified by the IICRC as a Master Water Restorer and Master Fire & Smoke Restorer. We are also members of the Restoration Industry Association (RIA). Our staff of estimators, project managers, and technicians are held to the strict standards as determined by the Water Damage Restoration Industry, adhere to best practices, and use state-of-the-art equipment and technology to get your property cleaned, dried, and restored — FAST! If you need emergency water damage restoration services, look no further than our expert team.

Call ServiceMaster Restoration By Simons immediately at 773-376-1110