Chicago’s Residential Water Damage Experts — 24/7 Emergency Response
A flooded basement or burst pipe can devastate your home within hours. At ServiceMaster Restoration By Simons, we’ve helped Chicagoland and North Shore homeowners recover from water damage for more than 40 years. Our IICRC-certified crews respond immediately to stop the damage, protect your property, and guide you through the cleanup and insurance process — day or night, 365 days a year.
(773) 376-1110We Go Above & Beyond
Rapid Response
24/7 live answer with priority dispatch. In most cases, we’re on-site the same day across Chicago and the North Shore.
Minimal Disruptions
We isolate affected rooms with containment, protect clean areas, and work around your schedule to keep your household running.
Insurance Coordination
We document the loss (photos, moisture logs), prepare Xactimate estimates, and work with your adjuster to simplify your claim.
Subject to credit approval. Interest is billed during the promotional period but all interest is waived if the purchase amount is paid in full within 6 months.
Subject to credit approval. Interest is billed during the promotional period but all interest is waived if the purchase amount is paid in full within 15 months.
Plan 991. Loan term is 120 months and rates range from 9.99% - 22.99% APR. Loam amount and rate will vary based on your income and creditworthiness. For example, assuming the full credit limit is used on loan approval date, for every $1,000 financed at 22.99% APR, 120 monthly payments of $21.35.*
Plan 2832. Loan term is 120 months at fixed rate of 12.99% APR. For example, assuming the full credit limit is used on loan approval date, for every $1,000 financed at 12.99% APR, 120 monthly payments of $14.93.*
Comprehensive Residential Water Damage Cleanup & Restoration
We won’t simply tackle standing water issues—we’ll address all aspects of water damage, including:
- Emergency water extraction
- Structural drying and dehumidification
- Moisture mapping & daily monitoring
- Hardwood floor drying services (as appropriate)
- Carpet rug & upholstery cleaning (if salvageable)
- Sewage backup cleaning (Category 3)
- Contents pack-out, cleaning & storage
- Odor removal & antimicrobial treatment
- Selective deomolition & structural repairs/reconstruction
Not sure if your situation qualifies? For non-emergencies, send us a message and we’ll advise the best next step.
Water Damage Worsens Over Time—Act Fast!
No matter the cause of the water damage (burst pipe, flood, leaking roof, appliance malfunction, sewage backup), within minutes, water can seep into every surface of your home. In just 24 hours, it can:
- Damage your foundation
- Swell drywall
- Warp wood
- Fuel mold growth
Acting fast not only protects your house and air quality but also minimizes repair costs. Our emergency water restoration experts are here for you 24/7 to mitigate damage and immediately start the drying process.
Getting Started
If you’re dealing with residential water damage, here’s a helpful video on important first steps to take and what to expect when working with our water damage restoration experts.
What Is Water Damage Cleanup?
Water damage restoration is the process of removing excess water, drying affected areas, salvaging items, and repairing structural issues to restore your home to its original condition. How much does water damage cleanup cost? It depends on several factors, including the scope of restoration work needed and your particular insurance policy. To help streamline the claims process, our residential restorers can work directly with your provider.
Unlike minor leaks or spills, full-scale water damage requires specialized knowledge and advanced equipment. Plumbing systems, HVAC units, and even electrical wiring can all be compromised; that’s why our experts utilize state-of-the-art equipment to evaluate flooring, uncover structural damage, reveal hidden pockets of moisture, and assess insulation. If water damage has occurred, rest assured our comprehensive approach will find it and fix it, fast.
Certified for Your Peace of Mind
We’re not just any water damage restoration company–we’re certified professionals who adhere to the highest industry standards. Thanks to our Institute of Inspection Cleaning and Restoration Certification (IICRC) and decades of experience, you can rest easy knowing our technicians are experts in water extraction techniques, structural drying, and microbial remediation.
If you want the job done quickly, safely, and in accordance with industry standards, you want ServiceMaster Restoration by Simons.
How to Prevent Future Water Damage
While some issues can’t be prevented, such as flooding from a storm, others can. Here are a few water damage prevention tips that could help you identify an issue before it becomes a repair.
- Regularly inspect plumbing, pipes, and hoses
- Maintain your roof and gutters
- If you have a basement, consider installing a sump pump
- Monitor water usage, as a spike could indicate potential leaks
- Reinforce seals around windows and doors
Residential Restoration Services
Here for You 24/7
Don’t let a disaster destroy your home. Connect with us today.
(773) 376-1110
Our Proven 6-Step Water Damage Restoration Process
Every water emergency is unique, but our IICRC-certified team follows a proven process to protect your home. From the first assessment to final repairs, ServiceMaster Restoration By Simons delivers fast, thorough, and professional water damage restoration trusted by Chicago, North Shore, Lake County, and DuPage homeowners for more than 40 years.
Assessment
We identify the source of the water damage and take immediate action to stop it. Using advanced tools such as thermal imaging and moisture meters, our IICRC-certified technicians map the extent of infiltration across walls, ceilings, flooring, and fixtures. This ensures hidden moisture is detected early, preventing long-term structural damage and mold growth.
Plan of Action
After a full inspection, we develop a customized restoration plan. This outlines the equipment, manpower, and timeline needed to dry and restore your home. We walk you through every step so you know exactly what to expect, and we coordinate directly with your insurance carrier to streamline the claims process.
Water Extraction
Standing water is removed quickly with high-powered pumps, truck-mounted extractors, and wet vacuums. Once visible water is gone, we deploy air movers, negative air machines, and commercial dehumidifiers to eliminate hidden moisture. Our proven methods help save building materials, reduce costs, and speed recovery.
Salvaging Efforts
Whenever possible, we prioritize restoration over replacement. Furniture, flooring, and structural components that can be safely saved are dried, cleaned, and deodorized. Items that cannot be salvaged are carefully documented, packed, and disposed of according to industry standards — helping protect your insurance claim and your peace of mind.
Cleaning
We apply professional-grade antimicrobial treatments to eliminate bacteria, odors, and contaminants. This step prevents future mold growth and ensures a safe living environment. At the same time, any salvageable personal belongings are sanitized, deodorized, and prepared for return to your home.
Repairing
Once the structure is clean and dry, our team completes all necessary repairs — from replacing carpet and drywall to handling full reconstruction projects. Our goal is to return your home to pre-loss condition quickly and professionally, so you can get back to normal life with confidence.
What Drives Us
At ServiceMaster Restoration By Simons, restoration isn’t just our business — it’s our calling. Founded in Chicago by husband-and-wife team Sam Simon and Nasutsa Mabwa, our company grew out of a shared background in social work and a passion for helping people through life’s toughest challenges. Today, that mission continues as we serve homeowners and businesses across Chicago, the North Shore, Lake County, and DuPage County with compassion, expertise, and 24/7 emergency response. With more than 40 years of local service, industry-leading certifications as IICRC Master Fire & Water Restorers, membership in the Restoration Industry Association (RIA), and multiple national awards, we combine professionalism with heart. We’re also proud co-authors of RESTORE: A Complete Guide To Protecting Your Home As Your Most Valuable Asset, a resource designed to help families prepare for and recover from disasters. When we say we restore homes, businesses, and peace of mind — we mean it.
About Us
Repaired Properties, Relieved Homeowners
Real reviews from homeowners we’ve helped after flooded basements, burst pipes, and leaks—across Chicago, the North Shore, Lake County, and DuPage.
5-Star Google Rating 
Joyce M. Excellent service and very responsive! Sam and his team took the time to review our needs and explain everything. They made us feel like they truly cared about us and our home. They exceeded our expectations, their pricing was very fair and transparent, and they made a difficult time much easier! I've had friends who have just called the main 800 number for ServiceMaster - when you do that, you don't know who you'll get. I will always tell my friends and family to call this business direct. You will not be sorry - they are great!
Serving Chicago, North Shore, Lake County & DuPage for 40+ Years
From our offices in Skokie, Oak Park, Chicago, and Deerfield, ServiceMaster Restoration By Simons proudly serves homeowners and businesses across the entire Chicagoland area. Our rapid-response teams are trusted throughout Chicago neighborhoods, including Lincoln Park, Logan Square, West Loop, and Gold Coast, as well as North Shore suburbs such as Evanston, Wilmette, Winnetka, Glencoe, Highland Park, and Lake Forest. We also cover Lake County towns like Deerfield, Bannockburn, Riverwoods, Libertyville, and Mundelein, along with DuPage County communities such as Elmhurst, Lombard, and Wheaton. Wherever disaster strikes, our IICRC-certified crews deliver fast, 24/7 water and fire damage restoration backed by more than 40 years of local expertise.
Get Help Now
Flooded basement? Burst pipe? Don’t wait—water damage spreads fast. ServiceMaster Restoration By Simons provides 24/7 emergency water damage cleanup for Chicagoland and North Shore homes. With 40+ years of local expertise and IICRC-certified crews, we’ll protect your property and start the restoration immediately.
(773) 376-1110
(773) 376-1110
