Why Choosing a Certified Franchise Firm Like ServiceMaster Restoration By Simons Protects Your Property — and Your Peace of Mind

When fire, water, or mold damage hits, partnering with a nationally backed restoration franchise like ServiceMaster Restoration By Simons ensures your property is restored under proven safety, quality, and accountability standards. Every technician is background-checked, IICRC-certified, and supervised through franchise-level quality-control systems — giving homeowners and insurers confidence that the work will meet the highest professional benchmarks.

Why This Decision Matters More Than Ever

After a disaster, most property owners act fast — often hiring the first company that picks up the phone. But in restoration, who you hire can determine whether your property is truly made whole or left vulnerable to hidden damage and insurance complications.

Franchise restoration firms like ServiceMaster Restoration By Simons combine local expertise with national oversight. Independent operators, by contrast, may work without standardized training, audits, or corporate accountability.

That distinction becomes critical when your home’s health, safety, and documentation are at stake.

1. National Systems = Consistent Quality

ServiceMaster’s Quality Restoration Vendor (QRV) program sets strict operational protocols for every franchise location:

• Rigorous background checks on every technician before employment.
• Ongoing IICRC training in water, fire, and mold standards (S500 & S520).
• Corporate QC audits verifying moisture logs, containment setup, and drying performance.
• Insurance compliance built into every estimate and scope of work.

Because these standards are enforced nationally, you receive the same level of care and documentation excellence that insurers trust across the ServiceMaster network.

2. Certified Technicians You Can Trust

Every member of our restoration team has passed extensive background screening and safety evaluations. They’re trained not just to clean and repair, but to protect your privacy, valuables, and family safety inside your home.

Our technicians hold IICRC certifications in Water Restoration, Fire and Smoke Restoration, and Mold Remediation.
Their work is reviewed through ongoing quality checks, ensuring that the science behind each restoration — from drying curves to odor neutralization — meets or exceeds industry best practices.

3. Proven Leadership & National Recognition

ServiceMaster Restoration By Simons is led by:

• Nasutsa Mabwa – CEO, IICRC Certified Restorer and 2025 Entrepreneurial Women of Impact Honoree (Women Presidents Organization + Women Elevating Women). This national recognition honors women of color entrepreneurs who exemplify leadership, business excellence, and community impact across North America.
• Sam Simon – COO, IICRC Master Fire & Water Restorer with 40 years of disaster-recovery expertise.

Together, they’ve built one of Chicago’s most decorated restoration firms — honored as a 2025 Inc. 5000 Company, recipient of the 2024 Chicago Star Award, 2020 BBB Torch Award, Stevie® Award for Business Excellence, and SB100 Best of Small Business Award.

These recognitions validate the company’s ongoing commitment to ethics, innovation, and quality workmanship.

4. The Hidden Risks of Unregulated Contractors

Many homeowners assume all restoration companies follow the same professional standards. Unfortunately, that’s not true.
Independent or unregulated contractors often operate without proper certification, oversight, or insurance — and that can lead to costly problems down the road.

Common issues include:

• Inadequate moisture testing: Missed wet areas can cause mold to grow weeks after the project is “finished.”
• No background checks: Unvetted workers may create unnecessary safety or security risks inside your home or business.
• Poor documentation: Incomplete drying logs or photo reports can delay or even void your insurance claim.
• Improper containment: Failing to isolate affected areas spreads smoke, soot, or microbial spores into clean spaces.
• Uninsured labor: If a worker is injured on your property, you could be held financially liable.

By contrast, ServiceMaster Restoration By Simons operates under corporate accountability and strict industry regulation.
Every job is documented, every technician is insured and background-checked, and every step is verified through ServiceMaster’s Quality Restoration Vendor (QRV) standards — ensuring transparency, safety, and peace of mind from start to finish.

5. Local Experience Still Matters

Even with national backing, every restoration succeeds on local expertise.
For over 40 years, our teams have served Chicago, Skokie, Evanston, Glenview, Wilmette, Northbrook, Deerfield, the northwest Suburbs, and Lake County, understanding the unique challenges of:

• Basement flooding from Lake Michigan’s fluctuating water table.
• Sewer backups in older neighborhoods.
• Freeze-thaw cycles that damage pipes and roofs.
• Dense urban construction requiring sensitive containment and air scrubbing.

That local familiarity — combined with national standards — gives you the fastest, safest path to recovery.

6. Frequently Asked Questions

Q1. Does hiring a franchise cost more?

No. Pricing follows standardized software like Xactimate, used by both insurers and restorers. In many cases, our prices are slightly lower than an independent firm's prices. The difference lies in quality, compliance, and warranty support.

Q2. How do I verify a company’s credentials?

Check the IICRC Certified Firm Verification Tool at https://iicrc.org/certifiedfirmverification/ to confirm certification and training status.

Q3. What if I’m not satisfied after the job?

Franchise firms like ServiceMaster Restoration By Simons provide corporate-backed warranties and escalation channels — independent companies typically do not.

7. Your Next Step After Damage Occurs

1. Ensure everyone is safe and utilities are off.
2. Document visible damage with photos or video.
3. Call ServiceMaster Restoration By Simons (24/7):
   📞 Chicago – (773) 376-1110 | North Shore & Lake County – (847) 316-9145
4. Our IICRC-certified technicians will respond immediately to stabilize the situation and begin restoration.

About ServiceMaster Restoration By Simons

Founded in Chicago — the birthplace of ServiceMaster in 1929 — ServiceMaster Restoration By Simons is a multi-award-winning, MBE/WBE-certified disaster-recovery firm providing water, fire, mold, and specialty cleaning services throughout Cook, Lake, and DuPage Counties.

Led by CEO Nasutsa Mabwa and COO Sam Simon, the company is recognized nationally for restoration excellence, ethics, and innovation.
As a 2025 Entrepreneurial Women of Impact Honoree and Inc. 5000 Company, ServiceMaster Restoration By Simons continues to set the benchmark for trust, quality, and rapid response in the restoration industry.

Related Services

• Water Damage Restoration
• Fire Damage Restoration
• Mold Remediation
• Specialty Cleaning & Decontamination