ServiceMaster Restoration By Simons Team – Trusted Fire & Water Damage Experts Serving Chicago, North Shore, and Lake County

Why ServiceMaster Restoration By Simons Is Chicago’s Most Trusted Disaster Restoration Company

Sam Simon

July 28, 2025

For over 40 years, ServiceMaster Restoration By Simons has been Chicago’s trusted partner in disaster recovery. From water and fire damage to mold and specialty cleaning, our IICRC-certified team delivers fast, expert service backed by award-winning care. Discover why thousands of families and businesses across the North Shore, Lake County, and DuPage County rely on us when it matters most.

Recovering What’s Lost, Restoring What’s Important™

When disaster strikes, your first call should be to a restoration company you can trust. For more than four decades, ServiceMaster Restoration By Simons has been the go-to team for homeowners, business owners, and property managers throughout Chicagoland, the North Shore, Lake County, and DuPage County. From floods and fires to mold and specialty cleaning, we provide expert disaster recovery services that protect what matters most.

Who We Are: Chicago’s Legacy Restoration Experts

Founded in the heart of Chicago and family-operated for over 40 years, ServiceMaster Restoration By Simons has grown from a local franchise into a multi-branch, award-winning restoration firm with a reputation built on care, craftsmanship, and consistency.

Our leadership team—including Sam Simon, a certified IICRC Master Fire & Water Restorer, and Nasutsa Mabwa, our President and CEO—have led thousands of successful residential and commercial projects across:

Downtown Chicago (River North, Gold Coast, West Loop, Lincoln Park)
The North Shore (Skokie, Evanston, Winnetka, Glencoe, Wilmette)
Lake County (Lake Forest, Highland Park, Deerfield)
DuPage County (Oak Park, River Forest, Elmhurst, Naperville)

We believe in combining old-school reliability with cutting-edge restoration methods, ensuring that your property is returned to pre-loss condition quickly and with care.

What Sets Us Apart: Experience, Certifications, & Awards

Unlike pop-up restoration outfits, ServiceMaster Restoration By Simons is fully certified, insured, and recognized nationally:

40+ years of local experience
IICRC Master Fire & Water Restorer designation
RIA Member (Restoration Industry Association)
MBE/WBE Certified business
Award-Winning Firm:
- 2024 Chicago Star Award
- 2021 SB100 Best of Small Business
- 2020 BBB Torch Award
- Stevie® Award for Business Excellence
- Skokie Business of the Year (Honorable Mention)

Our team is background-checked, uniformed, and trained in the latest restoration science—from structural drying and deodorization to biohazard cleanup and content pack-out.

24/7 Emergency Response You Can Count On

Disasters don’t wait for business hours, and neither do we. Whether it’s a 3 a.m. sewage backup or a holiday house fire, we answer the call 24/7. Our dedicated response teams arrive fully equipped to:

Remove water and start structural drying
Secure fire-damaged sites
Clean hazardous materials
Restore valuable belongings

With ServiceMaster Restoration By Simons, you won’t just get a contractor—you’ll get a true partner in recovery.

Meet the Leaders Behind the Name

Sam Simon, Co-Owner and IICRC Master Restorer, brings more than 30 years of field experience and a background in media production to shape how we communicate, educate, and support clients through their recovery journey.

Nasutsa Mabwa, President and CEO, was named a Woman of Influence by The Chicago Business Journal and continues to lead the company with a focus on equity, quality, and community service.

Neda Howell, Director of Communications, drives our messaging and customer outreach, ensuring homeowners get clarity, comfort, and support every step of the way.

Real Clients, Real Results

"ServiceMaster Restoration By Simons showed up within an hour of our basement flooding. They saved our drywall, helped us with insurance, and were professional the entire time. We felt taken care of." — Kristina T., Highland Park, IL

"The team treated our apartment like their own. I couldn’t believe how fast they restored everything after the kitchen fire. True pros." — Mark D., West Loop, Chicago

Our Full-Service Restoration Offerings

We specialize in comprehensive services tailored to residential and commercial needs:

Read the Book: RESTORE by Sam Simon

For homeowners who want to prevent future disasters, Sam Simon has co-authored an essential guide: RESTORE: A Complete Guide to Protecting Your Home As Your Most Valuable Asset

Packed with practical advice, inspection tips, and real-life examples, it’s a must-read for families across Chicago.

FAQ: What You Need to Know

What makes ServiceMaster Restoration By Simons different from other restoration companies?
We’re a locally owned, award-winning firm with 40+ years of experience and nationally recognized certifications. Our personalized approach and fast response make us the preferred choice.

Are your technicians certified and trained?
Yes. Every team member is IICRC-certified and trained in the latest restoration best practices.

Does ServiceMaster Restoration By Simons work with insurance companies?
We do. While we don’t act as adjusters, we help document damage, work with insurers, and support a smooth claims process.

What areas do you serve?
All of Chicagoland, including the North Shore (Skokie, Evanston, Wilmette, Glencoe), Lake County (Highland Park, Lake Forest, Deerfield), and DuPage County (Oak Park, River Forest).

Is ServiceMaster Restoration By Simons available 24/7 for emergencies?
Yes. We’re available 24/7 for emergency calls. Dial (773) 376-1110 in Chicago or (847) 316-9145 in Lake County.

Can I verify your credentials?
Yes. Use the IICRC Certified Firm Verification Tool to confirm our standing.

About ServiceMaster Restoration By Simons

ServiceMaster Restoration By Simons is a Chicago-based, family-owned restoration firm with 40+ years of trusted experience. As the nation’s oldest restoration brand, founded in 1929, we proudly carry on that legacy with integrity, expertise, and unmatched professionalism.

Our core services include:

Emergency water extraction and structural drying
Fire and smoke damage cleanup and restoration
Mold inspection, testing, and remediation
Trauma and biohazard cleanup
Post-construction, Hoarder Cleanup, and deep specialty cleaning

These essential offerings reflect our commitment to helping Chicago-area homes and businesses recover with confidence and speed. We serve all of Chicago, the North Shore, Lake County, and DuPage County. Our team is ready 24/7 to help homeowners and businesses recover from fire, water, mold, and trauma dam

Contact Us Today

Restore peace of mind with Chicago’s most trusted restoration company. Call now:

Chicago & North Shore: (773) 376-1110
Lake County: (847) 316-9145
DuPage County: (708) 524-0304

Services Offered:

Areas We Serve:

Chicago Neighborhoods: River North, Gold Coast, Lincoln Park, Logan Square, West Loop, Humboldt Park
North Shore: Evanston, Skokie, Wilmette, Winnetka, Kenilworth, Glencoe, Highland Park, Lake Forest
Lake County: Deerfield, Lake Bluff, Riverwoods, Bannockburn, Highwood
DuPage County: Oak Park, River Forest, Elmhurst, Naperville

Sam Simon

Sam Simon is the Co-Owner and Managing Director of ServiceMaster Restoration By Simons, a certified MBE/WBE disaster restoration and specialty cleaning firm proudly serving Cook, Lake, and DuPage Counties in Illinois. With over 30 years of experience in restoration project management, field operations, and emergency response, Sam plays a vital leadership role in overseeing service execution, technician development, reconstruction, and subcontractor coordination.

He holds the IICRC’s highest technical designation as a Master Fire & Water Restorer, a distinction achieved by fewer than 1% of professionals in the restoration industry. His technical scope includes water and flood damage restoration, fire and smoke recovery, mold remediation, and post-disaster reconstruction across both residential and commercial sectors.

Sam has demonstrated a long-standing commitment to helping communities in crisis. He has participated in large-scale disaster recovery efforts across the U.S., providing boots-on-the-ground leadership during Hurricanes Katrina, Sandy, and Harvey, as well as catastrophic floods, wildfires, and deep freeze events throughout Illinois, Indiana, Iowa, Minnesota, Ohio, Texas, and beyond. His dedication to serving distressed families and businesses in the wake of national catastrophes reflects both his personal values and ServiceMaster’s mission of restoring peace of mind.

In 2019, Sam was selected for the HACIA Contractor Training Program, a competitive six-month construction management cohort offered by the Hispanic American Construction Industry Association. The program delivers intensive instruction in blueprint reading, estimating, project management, and construction law—skills that support the company’s continued growth in emergency build-back and general contracting services.

Before co-founding ServiceMaster Restoration By Simons, Sam built a successful creative career, contributing to notable film and television productions including Chicago Fire (2012), Juvies (2007), and Image Union (1978). His media and videography background continues to shape ServiceMaster’s marketing strategy, digital training resources, and brand storytelling.
→ IMDb Profile

Sam is also the co-author of RESTORE: A Complete Guide to Protecting Your Home As Your Most Valuable Asset—a practical guidebook for homeowners navigating the challenges of water, fire, and mold damage.

Under the direction of majority owner and President & CEO Nasutsa Mabwa, and with Sam’s operational leadership, ServiceMaster Restoration By Simons has earned numerous regional and national accolades, including:

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