ServiceMaster Restoration By Simons Packout and Content Cleaning Process — Protecting and Restoring Belongings After a Disaster in Chicago

How Your Possessions Are Saved After a Disaster: The ServiceMaster Restoration By Simons Approach

Nasutsa Mabwa

June 24, 2025

When disaster strikes, your possessions don’t have to be lost forever. Discover how ServiceMaster Restoration By Simons uses advanced contents restoration techniques — including ultrasonic cleaning, ozone treatment, and secure storage — to recover and protect your valued belongings after fire, water, or smoke damage in Chicago and the North Shore.

When disaster strikes — whether from fire, smoke, water, or mold — your property isn’t the only thing at risk. What happens to your cherished belongings, vital business inventory, or irreplaceable keepsakes? At ServiceMaster Restoration By Simons, we combine advanced technology with proven expertise to help recover what matters most.

Our Professional Contents Restoration Process

After ensuring your home or business is stabilized, our certified team begins the contents restoration process:

1. Careful Packing and Transport

We meticulously inventory, pack, and transport your damaged items to our secure, climate-controlled facility. Privacy, security, and respect are our top priorities at every stage.

2. Detailed Evaluation

Each item is assessed to determine the appropriate restoration method. Factors like material, structural integrity, and the type of damage guide our decisions.

3. Advanced Cleaning and Restoration Techniques

We apply specialized methods designed for different materials and damage types, including:

Ultrasonic Cleaning: Uses sound wave energy and microscopic bubbles to safely clean delicate items like china, glassware, and figurines.
Drying Chambers: Restore moisture-damaged items in a controlled environment.
Heat-Agitated Immersion Cleaning: Ideal for heavily soiled items that require deep cleaning.
Spray & Wipe Methods: Gentle surface cleaning for fragile or valuable pieces.
Laundering & Dry Cleaning: Used for textiles, bedding, and clothing.
Odor Removal: We utilize ozone or hydroxyl treatments to eliminate odors at the molecular level, not just mask them.

The Power of Our Technology

Ultrasonic Cleaning

Ultrasonic machines submerge your items in a water-based solution. High-frequency sound waves create microbubbles that implode, dislodging contaminants — even from hard-to-reach cracks and crevices — without damaging the item.

Ozone Treatment

For severe odors from smoke, mold, or other contaminants, our ozone chambers oxidize and neutralize odor-causing molecules, leaving belongings fresh and free of unwanted smells.

Secure Storage and Return

Once restored, items are carefully wrapped, boxed, and securely stored until your property is ready. We coordinate the safe return of your belongings as part of the final phase of restoration.

When to Call ServiceMaster Restoration By Simons

If your home or business in Chicago, Oak Park, River Forest, Skokie, Evanston, Wilmette, Northbrook, Highland Park, Lake Forest, or Deerfield has experienced a disaster, don’t leave your valuables to chance. Trust a team with the technology and training to restore your peace of mind.

About ServiceMaster Restoration By Simons

ServiceMaster Restoration By Simons is a locally owned, award-winning disaster restoration firm with over 40 years of experience. As part of the nation’s oldest restoration brand — founded in Chicago in 1929 — we deliver trusted expertise, rapid response, and compassionate service. Our IICRC-certified professionals specialize in:

Water & Flood Damage Restoration
Fire & Smoke Damage Cleanup
Mold Remediation
Specialty Contents Cleaning & Odor Removal

📖 For practical tips, see our book: RESTORE: A Complete Guide to Protecting Your Home As Your Most Valuable Asset

📞 Call 773-376-1110 for immediate help.

Nasutsa Mabwa is the CEO and co-owner of ServiceMaster Restoration By Simons, a certified MBE/WBE firm proudly serving Cook, DuPage, and Lake Counties in Illinois. Under her leadership, the company has become one of Chicagoland’s most trusted providers of disaster restoration services, including water and flood damage restoration, fire and smoke damage cleanup, and mold remediation for residential and commercial clients.

A recognized civic and business leader, Nasutsa is a recipient of the 2020 Daily Herald Business Ledger C-Suite Award, a Crain’s Chicago Business 40 Under 40 honoree, and a 2018 ServiceMaster® Achiever Award recipient. She currently serves as a Civic Federation Board Member, an Advisory Board Member, and is the Past President of the Executive Committee for the Evanston Chamber of Commerce. She is a proud member of the WPO - Women's President Organization.

Nasutsa holds IICRC certifications in Water Damage Restoration (WRT) and Fire & Smoke Restoration (FSRT), bringing both strategic leadership and technical expertise to every project.

She is also the co-author of RESTORE: A Complete Guide to Protecting Your Home As Your Most Valuable Asset from Water and Fire Disasters — a practical, accessible book for homeowners based on real-world experience in the restoration industry.

Subscribe now for expert tips, rapid-response insights, and restoration guidance delivered straight to your inbox. Whether you’re recovering from fire, water, or mold damage, stay prepared with advice from the trusted pros at ServiceMaster Restoration by Simons.