
Commercial Water & Fire Damage Restoration

Nasutsa Mabwa
September 10, 2025ServiceMaster Restoration By Simons provides 24/7 commercial water and fire damage restoration across Chicago, the North Shore, Lake County, and DuPage County. From high-rises to office parks, we restore fast, minimize downtime, and protect your business continuity.
When disaster hits a business, every hour counts. At ServiceMaster Restoration By Simons, we specialize in commercial water and fire damage restoration across Chicago, the North Shore, Lake County, and DuPage County. From Downtown high-rises to suburban office parks, our goal is simple: restore your property, limit downtime, and keep your people safe.
📞 Call us now — Chicago & Cook County: (773) 376-1110 | North Shore & Lake County: (847) 316-9145 | Oak Park & DuPage County: (708) 524-0304
Who We Serve
We’ve helped thousands of commercial clients restore their properties after catastrophic losses, including:
- Office towers and business campuses
- Retail stores, shopping centers, and restaurants
- Hotels and hospitality venues
- Healthcare clinics and labs (non-acute facilities)
- Schools, universities, and houses of worship
- Municipal buildings and libraries
- Industrial and warehouse facilities
Types of Commercial Damage We Restore
- Water Damage: burst or sprinkler pipes, riser leaks, stormwater intrusion, equipment malfunctions, roof or window failures.
- Fire & Smoke Damage: electrical or kitchen fires, soot contamination, smoke migration through HVAC systems, sprinkler discharge.
- Secondary Hazards: microbial growth, corrosion, odor control, content & electronics exposure.
👉 Don’t wait — mold and corrosion start within 48 hours. Contact us now for 24/7 response.
Our Commercial Restoration Process
- Rapid Response & Safety
- Immediate dispatch, hazard assessment, and containment.
- Coordination with building engineers, property managers, and security.
- Assessment & Documentation
- Moisture mapping, thermal imaging, photos/video logs.
- Full documentation for insurance carriers.
- Water Extraction & Fire Stabilization
- Pumps, HEPA filtration, negative air pressure, odor neutralization.
- Drying & Dehumidification
- Industrial air movers, desiccant dehumidifiers, directed heat drying for high-rise assemblies.
- Selective Demolition & Material Care
- Controlled removal with debris containment, elevator protection, after-hours scheduling to minimize disruption.
- Contents, Electronics & Document Care
- Pack-out/pack-back services, electronics stabilization, document freeze-drying when needed.
- Final Cleaning & Rebuild-Readiness
- IICRC S500/S700 standards applied.
- Verified moisture goals for safe reconstruction.
Why ServiceMaster Restoration By Simons?
- 40+ years of local expertise, part of the nation’s oldest restoration brand (founded in Chicago in 1929).
- IICRC Master Fire & Water Restorer leadership.
- Quality Restoration Vendor (QRV) designation for top performance.
- 24/7 availability with large-loss capacity.
- Business continuity focus: we phase projects to keep tenants operating whenever possible.
- Memberships & Awards: RIA member, BBB Torch Award, Stevie® Award, Chicago Star Award, and more.
💡 Pro Tip: Ask about our ability to work nights and weekends — we adapt schedules to protect your tenants and customers.
Our Full Line of Services
Commercial disasters often require multiple layers of response. We provide an integrated suite of restoration solutions:
- Water Damage Restoration
- Fire Damage Restoration
- Mold Remediation
- Specialty Cleaning
- Pack-Out & Content Cleaning
- Reconstruction Services
- Hoarding & Biohazard Cleanup
Service Areas We Cover
Our commercial water and fire damage restoration services extend across:
Chicago
Loop • River North • Streeterville • West Loop/Fulton Market • Gold Coast • South Loop • Wicker Park • Bucktown • Logan Square • Lakeview • Lincoln Park • Humboldt Park • Irving Park • Jefferson Park • Uptown • Edgewater • Rogers Park • Portage Park • Albany Park • Andersonville • Norwood Park • Edison Park
North Shore Suburbs
Evanston • Wilmette • Kenilworth • Winnetka • Glencoe • Highland Park • Highwood • Lake Forest • Lake Bluff • Northbrook • Glenview • Northfield • Deerfield • Riverwoods • Bannockburn • Skokie
Lake County
Vernon Hills • Libertyville • Mundelein • Lincolnshire • Buffalo Grove • Kildeer • Long Grove • Deerfield • Riverwoods • Bannockburn
Oak Park, River Forest & DuPage County
Oak Park • River Forest • Forest Park • Elmwood Park • Berwyn • Cicero • Maywood • Melrose Park • Franklin Park • River Grove • Elmhurst • Downers Grove • Naperville
What To Do Immediately After a Loss
- Shut off affected utilities (water/electricity) if safe.
- Protect valuables and elevate inventory if possible.
- Document with photos and videos.
- Call your insurance carrier and property manager.
- Contact us for professional restoration.
📞 24/7 Emergency Line: (773) 376-1110
FAQs
Can you work in occupied buildings?
Yes. We routinely schedule after-hours or phased projects to limit business disruption.
Do you provide documentation for insurance?
Absolutely. We deliver drying logs, photos, and itemized scopes that speed claims.
Can you handle smoke odors in HVAC systems?
Yes. We perform HVAC inspection, cleaning, and odor control for entire floors or suites.
How quickly do you respond?
We dispatch immediately and can often be on site within hours across Chicagoland.
Ready to Protect Your Business?
Disaster doesn’t wait — and neither should you.
👉 Contact ServiceMaster Restoration By Simons today or call (773) 376-1110 for immediate help.
Nasutsa Mabwa is the CEO of ServiceMaster Restoration By Simons, a nationally recognized, award-winning disaster restoration firm serving Cook, DuPage, and Lake Counties. Under her leadership, the company has become one of Chicagoland’s most trusted providers of water and flood damage restoration, fire and smoke damage cleanup, mold remediation, and specialty cleaning services for both residential and commercial clients.
A respected business and civic leader, Nasutsa has received numerous honors for her contributions to the industry and her community. Her accolades include:
- Inc. 5000 Fastest Growing Companies - 2025 recipient
- Top 100 Women to KNOW in America (2024) by KNOW Women & JPMorgan Chase
- Crain’s Chicago Business 40 Under 40
- SB100 Best of Small Business Award
- 2020 BBB Torch Award for Marketplace Ethics
- Stevie® Award for Female Entrepreneur of the Year
- 2020 Daily Herald Business Ledger C-Suite Award
- 2018 ServiceMaster® Achiever Award
She is IICRC-certified in both Water Damage Restoration (WRT) and Fire & Smoke Restoration (FSRT), combining technical expertise with visionary leadership. Nasutsa holds a Master’s in Urban Planning & Policy from the University of Illinois at Chicago and an MBA in Real Estate Development from Roosevelt University.
Beyond her business achievements, Nasutsa is an active community advocate. She is a Board Member of the Civic Federation, an Advisory Board Member, and Past President of the Executive Committee for the Evanston Chamber of Commerce. She is also a long-standing member of the Women Presidents Organization (WPO).
She is the co-author of RESTORE: A Complete Guide to Protecting Your Home As Your Most Valuable Asset, an essential guidebook for homeowners navigating the challenges of water and fire disasters.
Subscribe
Subscribe now for expert tips, rapid-response insights, and restoration guidance delivered straight to your inbox. Whether you’re recovering from fire, water, or mold damage, stay prepared with advice from the trusted pros at ServiceMaster Restoration by Simons.
Restoration and Recovery Tips
Get Help Now
Flooded basement? Burst pipe? Don’t wait—water damage spreads fast. ServiceMaster Restoration By Simons provides 24/7 emergency water damage cleanup for Chicagoland and North Shore homes. With 40+ years of local expertise and IICRC-certified crews, we’ll protect your property and start the restoration immediately.

