Choosing a Water Damage Restoration Company
Sam Simon
May 11, 2017Choosing a Water Damage Restoration Company can be a daunting task. ServiceMaster Restoration By Simons provides tips to choosing the right one.
Most home-owners and business-owners will only experience a water damage or fire loss once in their life. Because the frequency is low and your knowledge of how to choose a restoration professional is limited, you'll require a professional opinion for direction and/or help on the topic. While choosing a restoration professional may seem like a daunting task for you, your knowledge of the industry will be invaluable. At
ServiceMaster Restoration By Simons, 855-9-SIMONS
, it is our goal to be a trusted partner to you, the property owner. To arm you with the right tools to make the most informed decision possible, here are 10 questions that can help you through the process:
- How quickly can the restoration company respond to a crisis situation, and what is their track record?
- Have they gone through a certified training program for water remediation, fire remediation and policyholder communication?
- Do they follow IICRC guidelines and protocols?
- Do they focus on restoration or replacement?
- Do they conduct regular meetings with me, the insured, to review program costs/satisfaction levels?
- Are they up-to-date on latest information and technology in the industry?
- Do they ask me the right questions?
- Do they have a procedure for communicating with the agent, adjuster and policyholder?
- Do they make make me feel more at ease with the loss, explain the process and answer all questions?
- Do they have a system for asking and measuring customer satisfaction and feedback on a job?
ServiceMaster Restoration By Simons is a Woman-Owned and Family Run company in the Chicagoland area. We provide professional Water & Fire Damage Restoration, Mold Remediation and Specialty Cleaning Services including Post-Construction Cleanup, Carpet and Upholstery Cleaning and Air Duct Cleaning.
For immediate response, Call Us at 773-376-1110 or toll free at 855-9-SIMONS.
Sam Simon
Sam Simon is the co-owner of ServiceMaster Restoration By Simons, a multi-award-winning disaster restoration firm serving Lake, Cook, and DuPage counties, including Chicago and the North Shore. With over 30 years of experience managing residential and commercial restoration projects, Sam holds the distinction of IICRC Master Fire & Water Restorer, the industry’s highest certification.
He is the co-author of RESTORE: A Complete Guide to Protecting Your Home As Your Most Valuable Asset, a practical guidebook for homeowners navigating water and fire disasters. Sam also brings a background in videography, which plays a key role in shaping the company’s strategic marketing and educational outreach.
Under his leadership, along with his wife and company CEO, Nasutsa Mabwa, ServiceMaster Restoration By Simons has earned multiple honors including the 2024 Chicago Star Award, the 2021 SB100 Best of Small Business Award, the 2020 BBB Torch Award, the Stevie® Award for Business Excellence, and Skokie’s Business of the Year (Honorable Mention). The company is proudly MBE/WBE certified, reflecting its commitment to diversity and service excellence.
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(773) 376-1110
(773) 376-1110
