Choosing a Water Damage Restoration Company
Sam Simon
May 11, 2017Choosing a Water Damage Restoration Company can be a daunting task. ServiceMaster Restoration By Simons provides tips to choosing the right one.
Most home-owners and business-owners will only experience a water damage or fire loss once in their life. Because the frequency is low and your knowledge of how to choose a restoration professional is limited, you'll require a professional opinion for direction and/or help on the topic. While choosing a restoration professional may seem like a daunting task for you, your knowledge of the industry will be invaluable. At
ServiceMaster Restoration By Simons, 855-9-SIMONS
, it is our goal to be a trusted partner to you, the property owner. To arm you with the right tools to make the most informed decision possible, here are 10 questions that can help you through the process:
- How quickly can the restoration company respond to a crisis situation, and what is their track record?
- Have they gone through a certified training program for water remediation, fire remediation and policyholder communication?
- Do they follow IICRC guidelines and protocols?
- Do they focus on restoration or replacement?
- Do they conduct regular meetings with me, the insured, to review program costs/satisfaction levels?
- Are they up-to-date on latest information and technology in the industry?
- Do they ask me the right questions?
- Do they have a procedure for communicating with the agent, adjuster and policyholder?
- Do they make make me feel more at ease with the loss, explain the process and answer all questions?
- Do they have a system for asking and measuring customer satisfaction and feedback on a job?
ServiceMaster Restoration By Simons is a Woman-Owned and Family Run company in the Chicagoland area. We provide professional Water & Fire Damage Restoration, Mold Remediation and Specialty Cleaning Services including Post-Construction Cleanup, Carpet and Upholstery Cleaning and Air Duct Cleaning.
For immediate response, Call Us at 773-376-1110 or toll free at 855-9-SIMONS.
Sam Simon
Sam Simon is the Co-Owner and Managing Director of ServiceMaster Restoration By Simons, a certified MBE/WBE disaster restoration and specialty cleaning firm proudly serving Cook, Lake, and DuPage Counties in Illinois. With over 30 years of experience in restoration project management, field operations, and emergency response, Sam plays a vital leadership role in overseeing service execution, technician development, reconstruction, and subcontractor coordination.
He holds the IICRC’s highest technical designation as a Master Fire & Water Restorer, a distinction achieved by fewer than 1% of professionals in the restoration industry. His technical scope includes water and flood damage restoration, fire and smoke recovery, mold remediation, and post-disaster reconstruction across both residential and commercial sectors.
Sam has demonstrated a long-standing commitment to helping communities in crisis. He has participated in large-scale disaster recovery efforts across the U.S., providing boots-on-the-ground leadership during Hurricanes Katrina, Sandy, and Harvey, as well as catastrophic floods, wildfires, and deep freeze events throughout Illinois, Indiana, Iowa, Minnesota, Ohio, Texas, and beyond. His dedication to serving distressed families and businesses in the wake of national catastrophes reflects both his personal values and ServiceMaster’s mission of restoring peace of mind.
In 2019, Sam was selected for the HACIA Contractor Training Program, a competitive six-month construction management cohort offered by the Hispanic American Construction Industry Association. The program delivers intensive instruction in blueprint reading, estimating, project management, and construction law—skills that support the company’s continued growth in emergency build-back and general contracting services.
Before co-founding ServiceMaster Restoration By Simons, Sam built a successful creative career under the name Sam Zabadneh, contributing to notable film and television productions including Chicago Fire (2012), Juvies (2007), and Image Union (1978). His media and videography background continues to shape ServiceMaster’s marketing strategy, digital training resources, and brand storytelling.
→ IMDb Profile
Sam is also the co-author of RESTORE: A Complete Guide to Protecting Your Home As Your Most Valuable Asset—a practical guidebook for homeowners navigating the challenges of water, fire, and mold damage.
Under the direction of majority owner and President & CEO Nasutsa Mabwa, and with Sam’s operational leadership, ServiceMaster Restoration By Simons has earned numerous regional and national accolades, including:
Subscribe
Subscribe now for expert tips, rapid-response insights, and restoration guidance delivered straight to your inbox. Whether you’re recovering from fire, water, or mold damage, stay prepared with advice from the trusted pros at ServiceMaster Restoration by Simons.
Restoration and Recovery Tips
Get Help Now
Stop fire, water, and mold damage before it spreads! Call us day or night to restore your home or business—we’ll Get You Back to Normal, FAST!™
(773) 376-1110
(773) 376-1110
