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ServiceMaster Restoration By Simons - Chicago - Oak Park/River Forest IL

ServiceMaster Cleaning By Simons - Skokie/Evanston/Wilmette/Northbrook/North Shore IL

Fire and Smoke Damage Restoration

ServiceMaster by Simons provides fire damage restoration services to Chicago and the surrounding areas.

Commercial Fire & Smoke Damage Restoration

For Professional Fire & Smoke Damage Restoration, Choose ServiceMaster Restoration By Simons, Chicagoland’s Leader in Residential and Commercial Property Restoration

Who Can I Call For Fire & Smoke Damage Restoration Near Me?

Immediately call ServiceMaster Restoration By Simons. We provide professional Fire & Smoke Damage Restoration for Residential and Commercial Properties in Chicago & Suburbs. As an IICRC Certified Firm, ServiceMaster By Simons is a leader in Cleaning & Restoration services in Northeast Illinois. We use state-of-the-art equipment and cleaning solutions to get your property to pre-loss conditions. With two convenient locations in Chicago and Chicago’s North Shore, ServiceMaster By Simons is the trusted name in Cleaning & Restoration. For more information on the processes we take in Fire & Smoke Damage Restoration of your property, click here.

Do I Need Fire & Smoke Damage Restoration?

The quick answer is YES. If you’re researching Fire & Smoke Damage Restoration or you are looking for answers, then it must be a significant enough event in your mind to require professional attention. Call ServiceMaster Restoration By Simons for a consultation with one of our IICRC Certified Fire & Smoke Damage Restoration project managers. We’ll perform an assessment of your property by visually inspecting for soot damage and signs of char, determining smoke odor and determining the Class/Type of Fire or Smoke Damage that has occurred.

WHAT ARE THE COMMON TYPES OF FIRES THAT CAN OCCUR?

  • Protein Fire
    Food from the oven or stove has burned, leaving strong burnt food odors and smoke residue on contents and surfaces.
  • Complex Fire
    Multiple natural and synthetic items inside your home have burned causing black smoke residue on contents and surfaces and synthetic smoke odors. Here, emergency corrosion mitigation is needed to protect at-risk surfaces.
  • Natural Fire
    Trees, shrubs and bushes have burned and smoke has penetrated the structure from outside, so smoke residue and odor are present.
  • Furnace Malfunction
    Heating appliances such as oil-fired furnaces have malfunctioned and caused smoke to be distributed throughout the property.

Are there different Classes of Smoke & Fire Damage to properties in Chicago & Suburbs?

Yes, in fact, there are six definitive classes of Fire & Smoke Damage. When our IICRC Certified ServiceMaster Restoration By Simons project managers conduct a Fire & Smoke Damage assessment of your property, we take several things into account, including the Class of Fire that has affected your property. Click on this link to learn about the six classes of Fire & Smoke Damage to properties.

What is Primary vs. Secondary Fire Damage?

Insurance companies divide Fire & Smoke Damage into two categories, namely, primary and secondary. ServiceMaster Restoration By Simons can help you determine how your property has been affected, but here is a brief explanation of the two categories of fire.

  • Primary Fire Damage
    • Primary Fire Damage refers to damage that occurs as a direct result of flames, including damage to Commercial & Residential buildings and its contents.
  • Secondary Fire Damage
    • Secondary Fire Damage refers to damage to a Commercial or Residential property by smoke, soot or other corrosive substances that are a direct by-product of the fire itself. Secondary Fire Damage accounts for most of the damage done in homes and businesses.

Can ServiceMaster By Simons Help Me With The Insurance Process?

Absolutely. As a QRV or Quality Restoration Vendor, ServiceMaster By Simons is part of the elite group of national ServiceMaster franchises chosen to take part in the national contract agreements with most major insurance companies. That means that we follow the strict guidelines administered by these insurance companies and provide a direct pipeline to your insurance company. It also means that you don’t have to be the middle-person in the process. When applicable, we work directly with your insurance to make sure that your property is properly restored after a Fire & Smoke Damage.

What kind of Fire & Smoke Damage Cleaning does ServiceMaster By Simons provide?

ServiceMaster Restoration By Simons provides Structural Cleaning and Content Cleaning for Chicago & Suburban properties that have been affected by a Smoke or Fire Damage. The following is a brief description of those services.

  • Structural Cleaning Services
    • Structural Cleaning involves the cleaning of the property itself. This includes soot sponging of walls & ceilings, including crown molding and baseboards.
    • In some cases, using a soft detergent to clean walls & ceilings.
    • Cleaning of floors, doors and windows.
    • Cleaning of all flat surfaces including countertops and windowsills.
    • Cleaning of all ventilation and duct systems for HVAC.
  • Content Cleaning Services
    • Cleaning of all soft goods including garments, drapes, bedding, carpet & upholstery.
    • Cleaning of all electronics, appliances
    • Drying and restoration of documents
    • Art Restoration
    • Cleaning of bookshelves, shelving, furnishings and light fixtures.

ServiceMaster Restoration By Simons provides the following Fire & Smoke Damage Restoration Services:

  • Fire & Smoke Damage Restoration for Home-owners
  • Fire & Smoke Damage Restoration for Business-owners
  • Fire & Smoke Damage Restoration for Places of Worship
  • Fire & Smoke Damage Restoration for Educational Institutions
  • Fire & Smoke Damage Restoration for Multi-Family Properties
  • Fire & Smoke Damage Restoration for Manufacturing Facilities

For fast, professional Fire & Smoke Damage Restoration services in Chicago and the suburbs, call ServiceMaster Restoration By Simons. As Chicagoland’s trusted name in the cleaning & restoration industry for over 60 years, ServiceMaster By Simons offers guidance and expertise in disaster restoration and specialty cleaning. Call us now at 773-376-1110 or toll free at 855-9-SIMONS (855 974 6667).

UNDERSTANDING SMOKE & FIRE DAMAGE

During a fire, smoke is driven by heat created by flames. No matter where the fire originates, smoke may penetrate throughout a building structure. Smoke also combines with humidity and can form corrosive residues that may cause secondary damage. Long after the fire is put out, the damage can continue, as remaining free-floating smoke settles on horizontal surfaces and contents.

Fire does burn, but the residual smoke may burn as well. This sometimes call etching, pitting or chemical burning. Quick response and action are critical. The more time that elapses before treatment, the greater the damage.

ServiceMaster Restoration By Simons is a highly reputable, licensed, insured and endorsed provider of fire and smoke restoration services. In addition to our years of experience, our uniformed Fire & Smoke Damage Restoration technicians have completed advanced training in fire mitigation, restoration systems and corrosion control. We also require continuing education to learn about new techniques and equipment to better serve you in your time of need.

It is our goal to restore your property as quickly and efficiently as possible. Depending on the source, nature and size of fire, the cleaning and restoration may require several phases before completion.

While each fire or smoke loss is unique, the information on this web page is general. However, we hope it will help answer your questions and aid you in understanding the processes and procedures for restoring your property. We understand that as the property owner, you deserve clear and thorough communication, and we will give our full cooperation to both you and your insurance claims representative.

Residential Fire & Smoke Damage Restoration

RESTORE VERSUS REPLACE DECISIONS

We work to restore all property to a pre-loss condition when possible. Some items cannot be restored. Others could cost more to restore than they are actually worth. We well advise you and your insurance claim representative and explain the limits of what we as professional restorers can do.

ONLY CHECKED ITEMS NEED TO BE DONE TO YOUR PROPERTY

The following information is a checklist of services and items that may need to be addressed in order to restore and protect your property, along with a brief explanation.

Our ServiceMaster Restoration By Simons Fire & Smoke Damage restoration technicians will walk you through this checklist. While not all of the items will apply, this information will help you understand the procedures involved in restoring your property.

We have identified the type of fire and smoke problem and the scope of the damage. The assessment includes a thorough visual inspection with photo documentation to determine the extent of the damage, enabling us to form the most effective plan for retuning your property to pre-loss condition as quickly as possible. To ensure proper claims investigation, the area where the fire started must be secured and undisturbed until released for cleaning by your insurance representative.

Your fire or smoke damage has been caused by one or more of the following TYPES OF FIRE:

Protein Fire
Food from the oven or stove has burned; strong burnt food odor exists; smoke residue is on contents and surfaces.

Complex Fire
Multiple natural and synthetic items inside the structure have burned; black smoke residue is on contents and surfaces; synthetic smoke odor exists; emergency corrosion mitigation is needed to protect at-risk surfaces

Natural Fire
Trees, shrubs and bushes have burned (example: forest fire); smoke has penetrated the structure from outside; smoke residue and odor are present.

Furnace Malfunction
Heating appliances such as oil-fired furnaces have malfunctioned and caused smoke to be distributed throughout the property.

EMERGENCY SERVICES

Board up or cover with tarp to secure the property or protect it from the elements. Inspect furnace or air conditioner unit; replace furnace filter, cover supply and return air vents to prevent cross contamination of smoke and odor into other areas; clean and deodorize duct work.

Turn off electrical power to address safety concerns

Restore electrical power to use lighting and restoration equipment

Remove debris to clear a way for complete fire & smoke damage restoration and provide for worker and occupant safety.

PERFORM EMERGENCY WATER DAMAGE MITIGATION

Extract excess water remaining from firefighting; check flooring and structural components for remaining moisture; set up drying and dehumidification equipment.

PERFORM EMERGENCY CORROSION MITIGATION

Corrosive by-products from smoke residues can cause irreversible damage in a short period of time; removing smoke residues and treating at-risk surfaces with a corrosion inhibitor will protect these items. Examples of at-risk surfaces: marble, stone, grout, aluminum, glass, fixtures, appliances, etc.

Empty refrigerators or freezers to prevent spoiling and associated odors; empty food cabinets; dispose of spoiled food items. Note: We recommend you keep a list of all disposed items.

Begin initial odor control measures such as ventilation to air out the property, application of deodorizers, placement of air filtration units, etc.

Arrange for emergency laundry/dry cleaning for several changes of clothing for immediate use while the remainder of your clothing is restored.

ODOR CONTROL SERVICES

Smoke and odor particles continue to be airborne many days after the fire has stopped. Removal of severe odors from fire and smoke damage requires a variety of professional products, systems and specialty equipment. Often multiple treatments are necessary during the restoration process.

Air Scrubbers

Air scrubbers use High-Efficiency Particulate Air (HEPA) filtration to remove these particles from the air, enhancing the efficiency for cleaning and clearing the air for safe breathing. Please do not move or turn off this equipment.

Thermal Fogging

This process neutralizes odor, using a strong deodorizer that penetrates everywhere the smoke traveled and will require the removal of pets, plants and humans occupants for a short period of time.

Ozone

Ozone is an oxidizing agent produced by a portable ozone generator. This process will require the removal of pets, plants and human occupants for a short period of time.

OdorKlenz Technology

This environmentally friendly deodorizing process removes odors and particulates using OdorKlenz air cartridges in traditional air scrubbers. Safe for people, pets and plants.

RESTORATION SERVICES

Restoration Laundry / Dry Cleaning

Because fire & smoke damage requires a special form of dry cleaning, this service will be performed by a restoration dry cleaner. Includes inventory control and documentation of clothing and textiles, including bedding, window coverings, etc.

Carpet & Furniture Cleaning

Includes inspection, pretesting, professional cleaning and deodorization, speed drying and covering to protect during structural restoration. May include reapplication of stain protection.

Structural Restoration

Structural restoration includes cleaning of ceiling and walls, as well as cleaning, polishing and deodorizing woodwork.

Closets, attics, cabinets and drawers

These areas are sources of trapped smoke odor and require thorough cleaning, deodorization and airing out.

Hard Surface Floor Cleaning

Includes inspection and cleaning of marble, stone, tile, wood, laminate and other flooring. Floors will then be covered for protection during structural restoration.

Separate Items

We will work with you and your insurance claims representative in the decision-making process on items we cannot clean or restore.

HARD AND SOFT CONTENTS RESTORATION

We have advanced products and systems for restoring different smoke-damaged contents, whether furniture and upholstery, knick-knacks or other belongings.

Hand Washing and Drying

Items are carefully cleaned by hand. Care is taken to use dry methods with water-sensitive items.

Ultrasonic Cleaning

Ultrasonic tanks are used to clean certain items. Some items that might be cleaned ultrasonically are blinds, collectibles and other smaller contents.

Furniture and Upholstery Cleaning

This requires specialty equipment, products and technicians trained and certified in furniture restoration.

Contents Restoration will be performed:

On-site or at our Warehouse Facility.

Pack out Services will be performed by:

ServiceMaster Restoration By Simons or a Qualified Moving Sub-Contractor.

Moving Services will be handled by:

ServiceMaster Restoration By Simons or a Qualified Moving Sub-Contractor.

Some items may require a specific, qualified restorer such as: appliances, electronics, HVAC systems, furniture, textiles, antiques, etc. If so, ServiceMaster Restoration By Simons will work with your insurance company to manage this process for you.

Frequently Asked Questions

Costs can range from $1,000 and $30,000. These numbers represent ranges of price, or a “ballpark” estimate. Fire & Smoke Damage can range in intensity and level of damage to your property. It’s important to contact ServiceMaster Restoration By Simons to begin the consulting and estimating process as soon as possible.
Several factors affect cost. Size of fire or smoke damage, intensity of damage and type of materials burned in a fire. Another factor that is often overlooked is the type of extinguishing agent used to put out the fire. Was water used? An inert gas like nitrogen or argon? Or a chemical agent like potassium carbonate?
Of course you can attempt to clean smoke and soot damage yourself. And you may be successful at it, but the chances at success are slim for you. Smoke & Soot Damage Cleanup requires special processes, training and skill. These processes are established by the IICRC. As a certified IICRC firm for Fire & Water Damage, we recommend that you make sound decisions that work for you. If, after you’ve attempted to clean the damage yourself, you feel that you still need a professional service, immediately call ServiceMaster Restoration By Simons 773-376-1110 for professional Fire & Smoke Damage Cleanup.
Most property insurance covers 100 percent of your fire damage cost, but you’re responsible for paying a set deductible. Your agent is your best resource for coverage information, and our staff can help you navigate the process.
Don’t remove furnishings or belongings from damaged areas until your carrier gives you the OK. Your insurance company has to establish the fire’s origin and cause, and you don’t want to slow the adjuster’s process.
Estimating a Fire & Smoke Damage Restoration project on the phone is virtually impossible. A ServiceMaster Restoration By Simons project manager needs to visually inspect the premises, take measurements and assess the level and intensity of the fire & smoke damage to your property before an estimate can be produced and presented.
Because there are many variables and many services involved in fire and smoke damage restoration, it is difficult to predict exactly how long the complete restoration will take.  Consult with your ServiceMaster Restoration By Simons restoration technician on the estimated dates and phases of your restoration project.
We suggest that you do not attempt any do-it-yourself cleaning methods without consulting ServiceMaster Restoration By Simons first.  Pretesting, using the right cleaning agent for the particular item, mixing deodorizing agents with cleaning solutions and using correct dilution rates are just some of the ways a fire restoration technician expertly controls the results.  Professional cleaning systems and products used by experience, trained ServiceMaster Restoration By Simons Fire & Smoke Restoration Technicians give you the best chance for complete restoration of your belongings.
At ServiceMaster Restoration By Simons, occupant and worker safety is top priority.  During the initial inspection, safety hazards are identified and addressed, including debris removal, air quality, electrical hazards, slip and trip hazards, etc.  Burnt electrical cords and appliances are separated out for disposal, and questionable electrical appliances are unplugged and tagged for evaluation of safe operation.  Electrical power may be turned off and kept off until evaluation by a licensed electrician.
We recommend that you not turn on your furnace or air condition unit without clearance from the HVAC contractor.
  • Cash
  • Checkbooks
  • Flammables
  • Gasoline Cans
  • Medications
  • Personal Documents
  • Pets
  • Stamp/Coin Collections
  • Valuable Jewelry
  • Valuable Art / Artwork
  • Weapons / Ammunition

We recommend that you make a list of items (including food items) deemed non-restorable.  Use an Excel type format or obtain a similar form from your insurance company.  Make a copy for your insurance company and keep one for yourself.

Picture, pictures, pictures.  There’s no such thing as too many.  Document as much as possible including damaged personal items, food items, structural damage and, if possible, pictures of the source of the damage to your property.

This is ultimately your decision.  Some things you may want to consider are safety concerns, odors, electricity, noise from equipment, etc.  If vacating your premises for any length of time consider the following: forward your malil to your temporary residence; stop newspaper and other deliveries; notify utility company, Cable Company, etc., of temporary suspension of services.
There are some items that may require general contractors such as drywall/painting; electrical; plumbing; roofing; framing/finish carpentry; flooring/carpet; installation of doors, windows, cabinets.  ServiceMaster Restoration By Simons offers a full line of Post Construction Cleaning Services.  Please inquire.
Depending on the source, nature and extremity of the fire, it may be best to remove all belongings to a secure facility for cleaning, storage and to make room for the restoration or construction.  ServiceMaster Restoration By Simons will work with you and your insurance claims representative to manage this process.
Yes, with advance notice we can schedule time for a ServiceMaster Restoration By Simons representative to meet with you and provide access to your requested items.  A service charge may apply.
Some high-value items require restoration by a specialist.  Working with your insurance claims representative, we can help you identify these and locate a qualified restorer.
Ultimately you, the property owner, are responsible for payment and will need to sign a form authorizing payment for the restoration services.  In many cases, if this is an insurance claim, ServiceMaster Restoration By Simons generally collects only the deductible (co-payment) amount from you and bills the balance to your insurance provider as a service to you.  If you have a large loss, your mortgage company may be included as a payee on the payment from you insurance company, and you may need to obtain a signature from them as well.  If your claim is not covered by insurance or you decide not to file a claim, you will be expected to pay in full.