Residential Water Damage: What Do I Do If I’ve Got a Faulty Water Line?

Faulty Water Supply Line - Water Damage Restoration - ServiceMaster Restoration By Simons - Chicago - Oak Park - River Forest - North Shore IL

Faulty Water Supply Lines – Stabilization & Recovery – Residential Water Damage – ServiceMaster Restoration By Simons – Chicago

 

ServiceMaster Restoration By Simons, Chicagoland’s Trusted Name In Water Damage Restoration and Fire Damage Restoration, has compiled this checklist of things that you can do to help stabilize your property after the discovery of a Faulty Water Supply Line.

 

 

I’ve got a faulty water line! Now what?

 

Even though it is now spring, it looks like the chilly weather might be sticking around in Chicago for a little while longer. As the frost from the latest storms melts and soil surrounding your property corrodes, it is possible that holes or cracks may develop in your water main. If left untreated, these cracks and holes can cause extensive damage in office buildings, churches, schools, multi-family residential buildings, and standard homes, leaving property owners inconvenienced and with a hazard on their hands.

 

Why should I care about my waterline?

 

On another property, the main water line is the primary pipe that brings water into the building. This pipe is typically located underground and connects your property to your community’s water source. Your water line is not the same as your private sewer lateral, which removes used water and sewage from your property. Since water lines remain underground and under constant pressure, it is easy for them to break and cause water to flow to surface levels. Though this may seem like something fairly easy to deal with, faulty water lines can lead to contaminated water entering your property, presenting significant health hazards to those in the building.

 

What steps should I take if my waterline is faulty?

 

When you discover or even suspect that your water line is faulty, it’s crucial that you shut off all appliances in the building and avoid drinking or using tap water. There should almost always be a shutoff valve somewhere on the property that will allow you to cut off the flow of water through the primary pipe in the event of an emergency or it is being faulty. Sometimes your public utility service will shut off the water before you even notice there is a problem, but if this does not occur you can always find the property-owner shutoff valve and turn off the water yourself. You will need a water meter key to do this. After you manage to get the water to stop flowing, be sure to call a plumber ASAP so they can fix the problem before the water starts to damage your property beyond repair.

 

Why Choose ServiceMaster Restoration By Simons?

 

As an IICRC Certified Firm, ServiceMaster Restoration By Simons follows IICRC S500 Standards for professional water damage restoration. Our IICRC certified technicians will assess the water damage on-site and determine the best course of action to restore your damaged property. For example, clean water damage from a faulty water line pipe on your property is considerably different than water damage from a sewer backup. As leading experts in the field, we will quickly determine the best course of action so your family or business can get back to normal as soon as possible.

 

The different water damage restoration services we perform include:

 

 

What is our Water Damage Restoration process for a  faulty water line?

 

Upon ServiceMaster Restoration By Simons’s arrival to your property, our trained IICRC Certified project manager will begin the assessment of any damage and will plan the mitigation of the water’s damage to the property.

 

Some of the faulty water line assessments we perform include:

 

  • Identifying the specific location of the waterline and the subsequent water damage to your property.
  • Determining the water’s path throughout the property using thermal imaging equipment.
  • Determining areas in the property affected by the water damage, such as ceilings, walls, flooring, fixtures, and mechanical damage.
  • Determining the best plan of attack. We will determine the best way to dry your property and what equipment we’ll use to do it.

 

D.I.Y. – Can I handle cleaning up any water damage or faulty water lines myself?

 

Simple drying techniques are often not enough when drying water in the aftermath of a leak, spill or flood. Carpets, walls, paneling, baseboards, and floor coverings are porous, which means extensive water damage cleaning is required. Surface cleaning only removes visible contamination, but microorganisms are often left behind, which can potentially cause health problems, unpleasant odors or, worst of all, mold growth! All surfaces affected by water damage must be thoroughly cleaned, dried, disinfected and deodorized by a trained professional like the ones at ServiceMaster Restoration By Simons in order to properly eliminate disease-causing bacteria, fungi, and viruses.

 

What are the 3 basic categories of water found when water damage strikes?

 

Category 1: Known as “clean water,” this type of water originates from a sanitary source and poses no substantial risk from dermal exposure, ingestion, or inhalation. However, it may not always remain clean after it comes into contact with other surfaces or materials. Some examples of “clean water” are broken water supply lines, tub or sink overflows or appliance malfunctions that involve water supply lines.

Category 2: Known as “grey water,” this type of water contains significant contamination and has the potential to cause discomfort or sickness if contacted or consumed by humans. It may contain potentially unsafe levels of microorganisms or nutrients for microorganisms, as well as other organic or inorganic matter (chemical or biological). Examples of this category of water include toilet bowls filled with urine (but no feces), sump pump failures, seepage due to hydrostatic failure, and water discharge from dishwashers or washing machines.

Category 3: Known as “black water,” this water is grossly contaminated and may contain pathogenic, toxigenic or other harmful agents. Such water sources may carry silt, organic matter, pesticides, heavy metals, regulated materials, or toxic organic substances. A sewage back-up will typically include category 3 water. Other examples of this type of are toilet bowl water (with feces), sewer back-up, seawater, rising water from rivers or streams, ground surface water or standing water.

 

What kind of equipment will we use?

 

ServiceMaster Restoration By Simons uses state-of-the-art equipment and technology to get your properties’ structure dry. Our advanced technology is necessary for the efficacy and efficiency of the drying and restoration process of your property.

 

Some of the equipment used for structural drying includes:

 

  • Dehumidifiers
  • Air Movers
  • Negative Air Fans
  • Thermal Imaging Cameras
  • Moisture Meters
  • Wood Floor Drying Systems
  • Desiccants
  • Anti-Microbial Solutions
  • Truck-mounted Water Extraction Units
  • Portable Water Extraction Units

 

How much does water damage clean-up cost?

 

The average cost of drying out your property, performing restoration services from a “clean” water leak (not grey or black water) can be costly and average anywhere between $3,000 and up. Reconstruction work to correct the damage done to areas like drywall, baseboards, paneling, carpeting, and padding range from $5,000 and up, depending on the size of the affected area.

 

Will ServiceMaster Restoration By Simons guide me through the insurance process?

 

As a QRV or Quality Restoration Vendor, ServiceMaster Restoration By Simons is part of the elite group of national ServiceMaster franchises chosen to take part in the national contract agreements with most major insurance companies. Some of the insurance companies we work directly with include State Farm, Allstate, Liberty Mutual, Hanover, Chubb, Asco, Progressive, Travelers, USAA, Farmers, Nationwide, AIC, Zurich, American Family, and Erie, among others. That means that we prescribe to the strict guidelines and to the required estimating software administered by these insurance companies and provide a direct pipeline to your insurance company. It also means that you don’t have to be the middle person in the process. We work and communicate directly with your insurance provider to ensure your property is properly restored after water damage, bringing your home or property back to its pre-loss conditions.

 

ServiceMaster Restoration By Simons is an MBE/WBE certified firm and family-run company serving Chicago, Oak Park, River Forest, and the North Shore.  ServiceMaster Restoration By Simons provides disaster restoration services including Water & Flood Damage Restoration,  Fire & Smoke Damage Restoration,  Mold Remediation and a wide range of interior specialty cleaning including Hoarder & Clutter Cleaning,  Post-Construction Cleaning, Carpet Cleaning and Upholstery Cleaning to residential and commercial customers residing in Chicago, Oak Park-River Forest, and the North Shore.  For more information, give us a call at 773-376-1110 or visit servicemasterbysimons.com.

 

 

Nasutsa Mabwa
Nasutsa Mabwa
Nasutsa Mabwa is President of ServiceMaster Restoration By Simons, an MBE/WBE City of Chicago and State of Illinois certified firm. She is a 2018 Chicago Business Journal Influential Women in Business Honoree, a member of Crain’s Chicago Business 40 under 40 and a 2018 ServiceMaster(c) Achiever Award recipient. She serves on the board for the Civic Federation, sits on the Board of Directors-Executive Committee of the Evanston Chamber of Commerce, and the serves on Advisory Board for Roosevelt University’s Marshall Bennett Institute of Real Estate. She is IICRC certified for WRT & FSRT.

Odor Removal – Clearing the Air of Pesky Odors

Odor Removal Services from the Professionals at ServiceMaster Restoration By Simons. Benjamin Franklin said, “Guests, like fish, begin to smell after three days.” Although you probably will likely not experience odor problems from guests, there may be odors from fire, smoke, water damage or biological concerns that are hard to remove from your home or

Lemon Carpet CleaningOdor Removal Services from the Professionals at ServiceMaster Restoration By Simons.

Benjamin Franklin said, “Guests, like fish, begin to smell after three days.” Although you probably will likely not experience odor problems from guests, there may be odors from fire, smoke, water damage or biological concerns that are hard to remove from your home or business. At ServiceMaster Restoration By Simons 855-9-SIMONS, we are experts at removing unpleasant odors that can affect your home.

Our trained and certified technicians understand how to remove and eliminate persistent odors by using a combination of professional products, systems and odor removal technologies. Many commonly used deodorizing products only mask the smells temporarily, but properly removing the odor will ensure the disagreeable scent does not resurface later.

At ServiceMaster Restoration By Simons, we use a four-step odor removal process:

1. Identify and eliminate the source of the odor.
2. Clean the affected area to properly remove odor residue.
3. Select the necessary deodorization process.
4. Seal the surface if necessary.

While it may be necessary to perform multiple treatments to eliminate severe odors, the use of neutralizing agents included in our extensive line of OdorGo® deodorizing products, coupled with advanced technologies such as nano-particle air cartridges in our air filters, gives us the ability to quickly knock down odors. This effective combination can help to reduce additional living expenses by allowing you to remain in your home.

With our advanced technologies, extensive training and years of experience, there is no odor too strong for our team to handle.

ServiceMaster Restoration By Simons is a Woman-Owned and Family Operated Cleaning & Restoration Company. With three locations to serve our customers, ServiceMaster By Simons serves Chicago, Oak Park-River Forest, Elmwood Park, Cleaning Services in Chicago’s North Shore and the North Shore of Lake County to Wisconsin’s State Line.

For immediate service or a free consultation and quote, call us at 773-376-1110 or toll free at 855-9-SIMONS.

Water Damage Restoration Tips

These helpful Water Damage Restoration Tips from ServiceMaster Restoration By Simons are important! Before entering a flooded building, make sure it’s safe! Check for electrical hazards. Before you start any construction or repairs, check for dangerous chemicals like lead paint and asbestos, which require professional contractors. Below are some helpful tips when faced with a water damage

Water Damage Restoration Tips

Water Damage Restoration Tips – ServiceMaster Restoration By Simons – 855-9-SIMONS These helpful Water Damage Restoration Tips from ServiceMaster Restoration By Simons are important! Before entering a flooded building, make sure it’s safe! Check for electrical hazards. Before you start any construction or repairs, check for dangerous chemicals like lead paint and asbestos, which require professional […]

Water Damage Restoration Tips – ServiceMaster Restoration By Simons – 855-9-SIMONS

These helpful Water Damage Restoration Tips from ServiceMaster Restoration By Simons are important! Before entering a flooded building, make sure it’s safe! Check for electrical hazards. Before you start any construction or repairs, check for dangerous chemicals like lead paint and asbestos, which require professional contractors. Below are some helpful tips when faced with a water damage:

  • Act quickly 

The damage gets worse the longer water sits and contents stay wet. Mold will grow within 48-72 hours, so remove moisture and dry out the environment within 48 hours. Call your insurance agent and understand your insurance policy.

  • Stop the source of water

Check to find out where the water is coming from. Is it a broken pipe? A sewer back-up? Call a plumber immediately to stop the water flow.

  • Document the water damage by taking photos.

Take photos.

Photos are important to have to remember how the damage occurred.

  • Air out affected areas to prevent mold growth.

Mold loves moisture and materials such as paper. In order to slow down damage, open windows, run fans to keep air moving, and maintain room temperature.

  • Assess damaged items and building materials.

Assess the type of water that is present. In water damages where bacteria, sewage, mold are present, an inspection should be conducted by an appropriately trained specialist.

  • Expose wet areas. 

Open hidden areas for cleaning and drying. Remove wet layers between building materials. Wet carpets can be sometimes dried by professionals, but carpet padding should be thrown away. Wood baseboards and hardwood floors can be saved with the right drying equipment.

  • Conduct a thorough cleaning. 

Clean durable building materials like hardwood floors or joists with cleaning products and or detergents to remove possible bacteria from contaminated water.

  • Dry before rebuilding.

To prevent further damage, do not cover wood and other wet materials until dry. A water restoration professional will make sure all areas are dry before rebuilding.

As always, contact ServiceMaster Restoration By Simons for water damage restoration at 855-9-SIMONS

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