Residential Water Damage: What Do I Do If I’ve Got a Faulty Water Line?

Faulty Water Supply Line - Water Damage Restoration - ServiceMaster Restoration By Simons - Chicago - Oak Park - River Forest - North Shore IL

Faulty Water Supply Lines – Stabilization & Recovery – Residential Water Damage – ServiceMaster Restoration By Simons – Chicago


ServiceMaster Restoration By Simons, Chicagoland’s Trusted Name In Water Damage Restoration and Fire Damage Restoration, has compiled this checklist of things that you can do to help stabilize your property after the discovery of a Faulty Water Supply Line.



I’ve got a faulty water line! Now what?


Even though it is now spring, it looks like the chilly weather might be sticking around in Chicago for a little while longer. As the frost from the latest storms melts and soil surrounding your property corrodes, it is possible that holes or cracks may develop in your water main. If left untreated, these cracks and holes can cause extensive damage in office buildings, churches, schools, multi-family residential buildings, and standard homes, leaving property owners inconvenienced and with a hazard on their hands.


Why should I care about my waterline?


On another property, the main water line is the primary pipe that brings water into the building. This pipe is typically located underground and connects your property to your community’s water source. Your water line is not the same as your private sewer lateral, which removes used water and sewage from your property. Since water lines remain underground and under constant pressure, it is easy for them to break and cause water to flow to surface levels. Though this may seem like something fairly easy to deal with, faulty water lines can lead to contaminated water entering your property, presenting significant health hazards to those in the building.


What steps should I take if my waterline is faulty?


When you discover or even suspect that your water line is faulty, it’s crucial that you shut off all appliances in the building and avoid drinking or using tap water. There should almost always be a shutoff valve somewhere on the property that will allow you to cut off the flow of water through the primary pipe in the event of an emergency or it is being faulty. Sometimes your public utility service will shut off the water before you even notice there is a problem, but if this does not occur you can always find the property-owner shutoff valve and turn off the water yourself. You will need a water meter key to do this. After you manage to get the water to stop flowing, be sure to call a plumber ASAP so they can fix the problem before the water starts to damage your property beyond repair.


Why Choose ServiceMaster Restoration By Simons?


As an IICRC Certified Firm, ServiceMaster Restoration By Simons follows IICRC S500 Standards for professional water damage restoration. Our IICRC certified technicians will assess the water damage on-site and determine the best course of action to restore your damaged property. For example, clean water damage from a faulty water line pipe on your property is considerably different than water damage from a sewer backup. As leading experts in the field, we will quickly determine the best course of action so your family or business can get back to normal as soon as possible.


The different water damage restoration services we perform include:



What is our Water Damage Restoration process for a  faulty water line?


Upon ServiceMaster Restoration By Simons’s arrival to your property, our trained IICRC Certified project manager will begin the assessment of any damage and will plan the mitigation of the water’s damage to the property.


Some of the faulty water line assessments we perform include:


  • Identifying the specific location of the waterline and the subsequent water damage to your property.
  • Determining the water’s path throughout the property using thermal imaging equipment.
  • Determining areas in the property affected by the water damage, such as ceilings, walls, flooring, fixtures, and mechanical damage.
  • Determining the best plan of attack. We will determine the best way to dry your property and what equipment we’ll use to do it.


D.I.Y. – Can I handle cleaning up any water damage or faulty water lines myself?


Simple drying techniques are often not enough when drying water in the aftermath of a leak, spill or flood. Carpets, walls, paneling, baseboards, and floor coverings are porous, which means extensive water damage cleaning is required. Surface cleaning only removes visible contamination, but microorganisms are often left behind, which can potentially cause health problems, unpleasant odors or, worst of all, mold growth! All surfaces affected by water damage must be thoroughly cleaned, dried, disinfected and deodorized by a trained professional like the ones at ServiceMaster Restoration By Simons in order to properly eliminate disease-causing bacteria, fungi, and viruses.


What are the 3 basic categories of water found when water damage strikes?


Category 1: Known as “clean water,” this type of water originates from a sanitary source and poses no substantial risk from dermal exposure, ingestion, or inhalation. However, it may not always remain clean after it comes into contact with other surfaces or materials. Some examples of “clean water” are broken water supply lines, tub or sink overflows or appliance malfunctions that involve water supply lines.

Category 2: Known as “grey water,” this type of water contains significant contamination and has the potential to cause discomfort or sickness if contacted or consumed by humans. It may contain potentially unsafe levels of microorganisms or nutrients for microorganisms, as well as other organic or inorganic matter (chemical or biological). Examples of this category of water include toilet bowls filled with urine (but no feces), sump pump failures, seepage due to hydrostatic failure, and water discharge from dishwashers or washing machines.

Category 3: Known as “black water,” this water is grossly contaminated and may contain pathogenic, toxigenic or other harmful agents. Such water sources may carry silt, organic matter, pesticides, heavy metals, regulated materials, or toxic organic substances. A sewage back-up will typically include category 3 water. Other examples of this type of are toilet bowl water (with feces), sewer back-up, seawater, rising water from rivers or streams, ground surface water or standing water.


What kind of equipment will we use?


ServiceMaster Restoration By Simons uses state-of-the-art equipment and technology to get your properties’ structure dry. Our advanced technology is necessary for the efficacy and efficiency of the drying and restoration process of your property.


Some of the equipment used for structural drying includes:


  • Dehumidifiers
  • Air Movers
  • Negative Air Fans
  • Thermal Imaging Cameras
  • Moisture Meters
  • Wood Floor Drying Systems
  • Desiccants
  • Anti-Microbial Solutions
  • Truck-mounted Water Extraction Units
  • Portable Water Extraction Units


How much does water damage clean-up cost?


The average cost of drying out your property, performing restoration services from a “clean” water leak (not grey or black water) can be costly and average anywhere between $3,000 and up. Reconstruction work to correct the damage done to areas like drywall, baseboards, paneling, carpeting, and padding range from $5,000 and up, depending on the size of the affected area.


Will ServiceMaster Restoration By Simons guide me through the insurance process?


As a QRV or Quality Restoration Vendor, ServiceMaster Restoration By Simons is part of the elite group of national ServiceMaster franchises chosen to take part in the national contract agreements with most major insurance companies. Some of the insurance companies we work directly with include State Farm, Allstate, Liberty Mutual, Hanover, Chubb, Asco, Progressive, Travelers, USAA, Farmers, Nationwide, AIC, Zurich, American Family, and Erie, among others. That means that we prescribe to the strict guidelines and to the required estimating software administered by these insurance companies and provide a direct pipeline to your insurance company. It also means that you don’t have to be the middle person in the process. We work and communicate directly with your insurance provider to ensure your property is properly restored after water damage, bringing your home or property back to its pre-loss conditions.


ServiceMaster Restoration By Simons is an MBE/WBE certified firm and family-run company serving Chicago, Oak Park, River Forest, and the North Shore.  ServiceMaster Restoration By Simons provides disaster restoration services including Water & Flood Damage Restoration,  Fire & Smoke Damage Restoration,  Mold Remediation and a wide range of interior specialty cleaning including Hoarder & Clutter Cleaning,  Post-Construction Cleaning, Carpet Cleaning and Upholstery Cleaning to residential and commercial customers residing in Chicago, Oak Park-River Forest, and the North Shore.  For more information, give us a call at 773-376-1110 or visit



Nasutsa Mabwa
Nasutsa Mabwa
Nasutsa Mabwa is President of ServiceMaster Restoration By Simons, an MBE/WBE City of Chicago and State of Illinois certified firm. She is a 2018 Chicago Business Journal Influential Women in Business Honoree, a member of Crain’s Chicago Business 40 under 40 and a 2018 ServiceMaster(c) Achiever Award recipient. She serves on the board for the Civic Federation, sits on the Board of Directors-Executive Committee of the Evanston Chamber of Commerce, and the serves on Advisory Board for Roosevelt University’s Marshall Bennett Institute of Real Estate. She is IICRC certified for WRT & FSRT.

Does Your Building Project Budget for Post Construction Cleaning Costs? Here’s Why It Should.

If you’re planning a residential or commercial construction project and you’re not already thinking about a plan for clean up afterwards, you should be. The professionals at ServiceMaster Restoration by Simons have decades of experience in cleaning up after construction projects. You’d be surprised how often we find that customers have forgotten to budget for or schedule a post-construction cleaning until the very last minute.

Post-Construction Cleaning Chicago - Oak Park - River Forest - North Shore Illinois - ServiceMaster Restoration By Simons - ServiceMaster Cleaning By Simons

Budgeting For Post Construction Cleaning Costs – ServiceMaster Restoration By Simons Chicago – Oak Park/River Forest – North Shore IL


If you’re planning a residential or commercial construction project in Chicago, Oak Park/River Forest, or the North Shore, and you’re not already thinking about a plan for clean up afterward, you should be. The professionals at ServiceMaster Restoration by Simons have decades of experience in cleaning up after construction projects. You’d be surprised how often we find that customers have forgotten to budget for or schedule a Post Construction Cleaning until the very last minute.

The problem is, customers, don’t realize that post-construction cleaning is an important part of any building project. They don’t understand that Post Construction Cleaning is some of the most important projects a restoration company will take on. These kinds of jobs usually require a company’s entire crew to be onsite for anywhere between a few days to a whole week depending on whether it is a residential or commercial project.

We like to make sure that customers understand the level of care and commitment that goes into each of our post-construction cleaning projects. The professionals at ServiceMaster Restoration By Simons are IICRC Certified and well-trained in providing unrivaled and thorough post-construction cleaning. We use products and equipment that meet the highest standards to remove all dust and debris properly. Some of the post-construction cleanup services we offer the Chicagoland area include:

  • Dusting air diffusers
  • Cleaning light fixtures within the construction area
  • Cleaning restroom fixtures
  • Wall washing or spot cleaning walls
  • Ceiling washing
  • Cleaning interior windows
  • HEPA Vacuuming
  • Cleaning carpet areas
  • Damp mopping hard-surface floors
  • Renewing hardwood floors
  • Roto buffing ceramic tile or linoleum

For larger jobs that need further cleaning after construction work has cleared, we often bundle the cleanup with these services:

Our process is one that maximizes efficiency while still delivering the highest level of service. Ideally, our process begins well before the construction project occurs — when a customer reaches out proactively for a quote. No worries if you’re one of the many who let post-construction fall by the wayside during the planning stages; if we can accommodate your dates, we will absolutely still offer quotes to contractors and homeowners who reach out during the construction project. After our professional quote is approved and we are hired for a Post Construction Cleaning, we begin to formulate a scope based on the job’s specific needs and we gather up the necessary personnel and equipment.

Sometimes, we are asked to begin our on-site cleaning for a mid-way cleaning while construction is still taking place. This is helpful for large construction projects that generate so much debris that it creates an unsafe environment and poor air quality for workers. We are available to come in and clean periodically during construction so that waste and dust are properly removed and workers can continue building and renovating on schedule.

Most of the time, though, our on-site cleaning starts immediately after construction concludes. We have two primary objectives during our cleanup: The first, to eradicate and control the dust generated by sanding and plastering before it ends up in the air ducts; and the second, to remove all dust and debris in a timely manner to restore safety to the job site. We do this in five steps:

  1. Schedule air duct cleaning
  2. Wipe down all hard surfaces, nooks and crannies, furniture, and items in renovation space
  3. HEPA vacuum carpet and upholstery
  4. Clean flooring with wet mopping, WoodGlo Renew, or roto tile buffing depending on the floor material
  5. Dispose of all construction debris on-site according to municipal guidelines and regulations in a safe manner

Because these jobs can be so large and costly, it’s important that customers budget for them in their initial construction project plan. Customers are sometimes floored to learn the cost of their site’s post-construction cleanup and are too late in the game to make room in the budget for it. Instead, they choose to DIY the cleanup or, worse, forego it altogether. We never recommend this and we would rather see customers reach out for a quote during the planning stages of a construction project so they can budget accordingly.

Though professional cleanup services are costly, they are always one hundred percent worth it. Here are three reasons why:

  • A professional cleaning increases safety

With construction projects, there will inevitably be debris left behind. From sawdust to nails and broken glass to stray wires, these debris present dangers to both the building crew and those responsible for a DIY cleanup. Accidents during cleanup happen more often than you might think. Hiring a professional crew trained to deal with hazardous materials will ensure the safety of everyone involved. A restoration company is equipped with better equipment than a broom and a dustpan.

  • Professional cleaning ensures debris is properly disposed of

Most municipalities have special rules for the disposal of residential and commercial construction waste, like paint and other chemicals. In general, they must be separated, sorted and eventually delivered to a special facility for lawful disposal. It is important to work with a professional restoration company like or you could face a fine.

  • A professional cleaning promotes efficiency and timeliness

We estimate that a professional cleaning crew will likely be able to complete a post-construction cleanup job four times faster than a DIY-er. Professional crews come with the necessary equipment it takes to clean thoroughly and efficiently. A quick cleanup allows you to move on to the final stages of your construction project. Plus, calling in the professionals for a quick turnaround can mean all the difference for contractors whose agreements include penalties for going overtime on the project.

Here at ServiceMaster Restoration by Simons, we understand that every good construction project includes a professional and thorough post-construction cleanup. Our crews have decades of experience clearing construction job sites safely and quickly to ensure peace-of-mind for contractors, homeowners and business owners alike. For a professional quote, please give us a call as early as possible in your construction planning process. As always, your satisfaction is our number one priority!

ServiceMaster Restoration By Simons is an MBE/WBE certified firm and family-run company serving Chicago, Oak Park, River Forest, and the North Shore.  Recently, the company was awarded a variety of honors, including the ServiceMaster Achiever Award and outstanding service in disaster restoration by Build Magazine. ServiceMaster Restoration By Simons provides disaster restoration services including Water & Flood Damage Restoration, Fire & Smoke Damage Restoration, Mold Remediation and a wide range of interior specialty cleaning including Hoarder & Clutter Cleaning, Post-Construction Cleaning, Carpet Cleaning and Upholstery Cleaning to residential and commercial customers residing in Chicago, Oak Park-River Forest, and the North Shore.  For more information, give us a call at 773-376-1110 or visit





Residential Water Damage: What Do I Do If I Have a Sewer Back Up?

As the weather finally starts to warm up, the last thing you want to deal with is a sewer backup in your business. The unexpected event can cause a significant amount of stress on your company and ruin your business if not properly cared for — plus dealing with it prevents you from attending to your clients! If you ever experience a sewer backup, contact the professionals at ServiceMaster Restoration By Simons for quick and stress-free service. Not sure if you’re dealing with a sewer backup? Read below for more information. 

What should I do if my wood floors are wet: A ServiceMaster Restoration by Simons Ultimate Guide

Burning questions for homeowners with wooden floors: What should I do if my wood floors get wet? How do I prevent water damage to my wooden floors? We have you covered with the ServiceMaster Restoration by Simons Ultimate Guide to Wood Floor Water Damage Restoration in Chicago, IL. We are an IICRC Certified Advanced Drying Specialist and we KNOW water damage! Read on to find out how to safely and effectively dry your wooden floors.

3 Reasons Why Your Roof is Leaking

We’ve all been there: Looked up at the ceiling and noticed damp spots or streaks. Or, even worse, looked up to find water dripping down from these areas. The disheartening telltale signs that the roof is leaking. If your roof is leaking, one of these three culprits may be the reason. These are the most common causes of roof leaks we see among our customers.

Top 5 Causes of Water Damage in Your Home

Repairing water-damaged walls and floors is often a very expensive task. In fact, Water damage and freezing issues were the second most common reason for a homeowner’s insurance claim between 2013 and 2017 with an average payout per claim of $10,234.The good news is that water damage is often preventable when you are aware of the main culprits.

Top Tips for Preventing Basement Seepage

As winter weather becomes spring weather, do you know what basement seepage is and how it affects your home? ServiceMaster Restoration by Simons has you covered with top tips for preventing and dealing with basement seepage in your home.

10 Ways to Winterize Your Home This Fall

Fall has come and gone — and it’s time to start thinking about how you can better help your home withstand the tough winter ahead. Prepping for the winter is never easy, but with these few quick tips from the professionals at ServiceMaster Restoration By Simons, you can move on to making your hot cocoa and gingerbread houses with no worries at all!

What Does Homeowners Insurance Cover?

Let’s face it:  Homeowners insurance is overwhelming.  People spend hours researching and selecting a carrier and plan but still don’t fully understand their coverage.