Choosing a Water Damage Restoration Company

Choosing a Water Damage Restoration Company can be a daunting task.  ServiceMaster Restoration By Simons provides tips to choosing the right one. Most home-owners and business-owners will only experience a water damage or fire loss once in their life. Because the frequency is low and your knowledge of how to choose a restoration professional is limited, you’ll […]

water damage restoration chicagoChoosing a Water Damage Restoration Company can be a daunting task.  ServiceMaster Restoration By Simons provides tips to choosing the right one.

Most home-owners and business-owners will only experience a water damage or fire loss once in their life. Because the frequency is low and your knowledge of how to choose a restoration professional is limited, you’ll require a professional opinion for direction and/or help on the topic. While choosing a restoration professional may seem like a daunting task for you, your knowledge of the industry will be invaluable. At ServiceMaster Restoration By Simons, 855-9-SIMONS, it is our goal to be a trusted partner to you, the property owner. To arm you with the right tools to make the most informed decision possible, here are 10 questions that can help you through the process:

  1. How quickly can the restoration company respond to a crisis situation, and what is their track record?
  2. Have they gone through a certified training program for water remediation, fire remediation and policyholder communication?
  3. Do they follow IICRC guidelines and protocols?
  4. Do they focus on restoration or replacement?
  5. Do they conduct regular meetings with me, the insured, to review program costs/satisfaction levels?
  6. Are they up-to-date on latest information and technology in the industry?
  7. Do they ask me the right questions?
  8. Do they have a procedure for communicating with the agent, adjuster and policyholder?
  9. Do they make make me feel more at ease with the loss, explain the process and answer all questions?
  10. Do they have a system for asking and measuring customer satisfaction and feedback on a job?

ServiceMaster Restoration By Simons is a Woman-Owned and Family Run company in the Chicagoland area.  We provide professional Water & Fire Damage Restoration, Mold Remediation and Specialty Cleaning Services including Post-Construction Cleanup, Carpet and Upholstery Cleaning and Air Duct Cleaning.

For immediate response, Call Us at 773-376-1110 or toll free at 855-9-SIMONS.

Spring Flooding In The Chicago-land Area

Spring Flooding – ServiceMaster Restoration by Simons Area-wide Flooding after Heavy Rainfall in Chicago. Frequent and heavy Spring showers can lead to flooding, which can cause thousands of dollars in damage to your home. To help home owners who live in flood-prone areas minimize damage, follow these following tips: Fix leaky roofs and foundation cracks immediately. […]

Flooding - Water Damage Cleanup - ServiceMaster Restoration by Simons

Spring Flooding – ServiceMaster Restoration by Simons

Area-wide Flooding after Heavy Rainfall in Chicago. Frequent and heavy Spring showers can lead to flooding, which can cause thousands of dollars in damage to your home. To help home owners who live in flood-prone areas minimize damage, follow these following tips:

  • Fix leaky roofs and foundation cracks immediately.
  • Keep gutters and drains clear to carry water away from the home.
  • Invest in a battery-powered sump pump to pump water out of the home.
  • Move expensive items to a higher level of the home.
  • Prevent sewer backup by installing sewer or septic line check valves, which allow waste to only flow one way.

If you experience water damage due to flooding, ServiceMaster Restoration By Simons is available 24/7/365 to help with:

  • Water damage restoration
  • Drying, dehumidification and water extraction
  • Document drying and recovery
  • Mold remediation
  • Carpet, rug and upholstery cleaning

Our technicians know the effects of water damage on a wide variety of structural surfaces and are experts at both water damage mitigation and reducing over-all claim severity. So if your home is flooding, let us get your life back to normal quickly and help you keep costs down.

You can reach us 24 hours a day, 7 days a week, 365 days a year at 773-376-1110 or toll free at 855-9-SIMONS

ServiceMaster Restoration By Simons is Chicago-land’s leader in Professional Water Damage Restoration, Fire Damage Restoration & Mold Remediation.  ServiceMaster also provides Commercial and Residential Specialty Cleaning Services including Post-Construction Cleanup, Carpet Cleaning, Upholstery Cleaning and General House-wide Cleaning Services.

We are a Woman-Owned and Family Operated company with three locations serving Chicago, Oak Park-River Forest IL, Chicago’s North Shore and the North Shore of Lake County to the Wisconsin State Line.

For immediate service, call us at 773-376-1110 or toll free at 855-9-SIMONS.  ServiceMaster By Simons – The Cleanup Company You Can Trust!

Water Damage Restoration Tips

These helpful Water Damage Restoration Tips from ServiceMaster Restoration By Simons are important! Before entering a flooded building, make sure it’s safe! Check for electrical hazards. Before you start any construction or repairs, check for dangerous chemicals like lead paint and asbestos, which require professional contractors. Below are some helpful tips when faced with a water damage

Water Damage Restoration Tips

Water Damage Restoration Tips – ServiceMaster Restoration By Simons – 855-9-SIMONS These helpful Water Damage Restoration Tips from ServiceMaster Restoration By Simons are important! Before entering a flooded building, make sure it’s safe! Check for electrical hazards. Before you start any construction or repairs, check for dangerous chemicals like lead paint and asbestos, which require professional […]

Water Damage Restoration Tips – ServiceMaster Restoration By Simons – 855-9-SIMONS

These helpful Water Damage Restoration Tips from ServiceMaster Restoration By Simons are important! Before entering a flooded building, make sure it’s safe! Check for electrical hazards. Before you start any construction or repairs, check for dangerous chemicals like lead paint and asbestos, which require professional contractors. Below are some helpful tips when faced with a water damage:

  • Act quickly 

The damage gets worse the longer water sits and contents stay wet. Mold will grow within 48-72 hours, so remove moisture and dry out the environment within 48 hours. Call your insurance agent and understand your insurance policy.

  • Stop the source of water

Check to find out where the water is coming from. Is it a broken pipe? A sewer back-up? Call a plumber immediately to stop the water flow.

  • Document the water damage by taking photos.

Take photos.

Photos are important to have to remember how the damage occurred.

  • Air out affected areas to prevent mold growth.

Mold loves moisture and materials such as paper. In order to slow down damage, open windows, run fans to keep air moving, and maintain room temperature.

  • Assess damaged items and building materials.

Assess the type of water that is present. In water damages where bacteria, sewage, mold are present, an inspection should be conducted by an appropriately trained specialist.

  • Expose wet areas. 

Open hidden areas for cleaning and drying. Remove wet layers between building materials. Wet carpets can be sometimes dried by professionals, but carpet padding should be thrown away. Wood baseboards and hardwood floors can be saved with the right drying equipment.

  • Conduct a thorough cleaning. 

Clean durable building materials like hardwood floors or joists with cleaning products and or detergents to remove possible bacteria from contaminated water.

  • Dry before rebuilding.

To prevent further damage, do not cover wood and other wet materials until dry. A water restoration professional will make sure all areas are dry before rebuilding.

As always, contact ServiceMaster Restoration By Simons for water damage restoration at 855-9-SIMONS

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Disaster Restoration Professionals-Restoring Community

Disaster Restoration Professionals, ServiceMaster Restoration By Simons, Chicagoland’s leader in professional disaster restoration, engages communities in environment of giving & restoring Brief History Disaster Restoration Professionals Sam Simon and Nasutsa Mabwa, partners in the ServiceMaster By Simons’ franchise group in the Chicagoland area, share a special story.  Meeting in the mid-nineties as child welfare workers in Chicago’s […]

ServiceMaster Restoration By Simons - disaster restoration professionals

Disaster Restoration Professionals, ServiceMaster Restoration By Simons, Chicagoland’s leader in professional disaster restoration, engages communities in environment of giving & restoring

Brief History

Disaster Restoration Professionals Sam Simon and Nasutsa Mabwa, partners in the ServiceMaster By Simons’ franchise group in the Chicagoland area, share a special story.  Meeting in the mid-nineties as child welfare workers in Chicago’s inner-city, Sam and Nasutsa committed to serving ward’s of the state and their families. They each worked tirelessly to reunite children with their families.  In some cases, children were placed in loving adoptive homes.

A Company is born

After completing graduate school and following separate career paths, they joined up in 2012 to form a company of disaster restoration professionals that served people in a variety of ways. This included restoring and rebuilding homes and businesses as well as contributing to local organizations that restore and rebuild communities.

It’s in this same spirit of charity and service that Nasutsa and Sam operate their companies. They include ServiceMaster Restoration By Simons, ServiceMaster Cleaning By Simons, ServiceMaster of Oak Park and ServiceMaster of River Forest.  “We help people in their times of need” said Sam Simon, “by restoring homes and businesses, we restore lives.”

What We Do

ServiceMaster By Simons offers an array of household and business services. When a home or business has been affected by water or fire damage, ServiceMaster Restoration By Simons is immediately called to the rescue.  Most times, restoration services are requested by the insurance companies. We field a lot of service requests from the home and business-owners themselves.  We offer a full line of cleaning services including post-construction cleaning, hoarder cleanup and carpet & upholstery cleaning.

Peoples lives are disrupted when disasters like water damage or fire damage occur in their homes or businesses.  ServiceMaster Restoration By Simons minimizes  these interruptions and restore’s peace of mind.  We know that these events can be stressful. So we work tirelessly to get your property and your life back to normal – FAST!

Giving Back

The ServiceMaster By Simons group prides itself on its spirit of giving and restoring.  We’re honored to give back when we can.  On a greater scale, restoring communities is a life long passion for our company and team members. Some of the organizations that our company is involved with include:

“Sam and I met as social workers, where we worked hard to help our community,” said Nasutsa Mabwa. “That same passion exists in our company and its staff today as we strive to help people in extreme circumstances of need.

Recently, ServiceMaster Restoration By Simons and a crew of over 20 technicians and managers mobilized to Hilton Head, SC.  We aided and assisted in Hurricane Matthew recovery efforts.  It’s in these times of need that we experience the strength and determination of people who band together for a common cause.  Helping the residents of Hilton Head, SC get back on their feet was a challenge that ServiceMaster Restoration By Simons stepped up to.

If you need a disaster restoration professional in the Chicagoland area, immediately call 855-9-SIMONS and let ServiceMaster Restoration By Simons get your property back to normal-FAST. We specialize in Immediate Response to our customers.  We are available 24/7/365 to provide Water & Fire Damage Restoration, Mold Remediation as well as a long list of specialty cleaning services.  Call now.

Commercial Water & Fire Damage Restoration

Commercial Water & Fire Damage Restoration professionals, ServiceMaster Restoration By Simons, provide emergency disaster restoration in Chicago’s Gold Coast and Downtown areas.

ServiceMaster Restoration by Simons Helps Flood Victims

ServiceMaster Restoration by Simons “Thankful” To Assist With Hurricane Matthew Recovery Efforts in Hilton Head, SC ServiceMaster Restoration By Simons – Water Damage Restoration Professionals  ServiceMaster Restoration by Simons provides disaster restoration from water damage restoration, flood damage restoration, fire damage restoration as well as specialty cleaning services in Chicago, Oak Park, River Forest and […]

Water Damage Restoration - ServiceMaster Restoration By Simons

ServiceMaster Restoration by Simons “Thankful” To Assist With Hurricane Matthew Recovery Efforts in Hilton Head, SC

Hurricane Matthew, a level 4 hurricane in SC, dumped 13.6 trillion gallons of water on the U.S. and 11 inches of water in Hilton Head, SC on October 8th. Hurricane Matthew is the costliest storm since Sandy in 2012. According to estimates, Hurricane Matthew caused more than $12.2 million of commercial damage in Hilton Head.

“I have never seen such an intense level of damage when carrying out emergency disaster restoration efforts,” said Sam Simon, Chief Operating Officer, ServiceMaster Restoration by Simons. “The effects from Hurricane Matthew are devastating and we are proud to assist local homeowners and businesses in recovery efforts.”

The damage in Hilton Head was reported to be the worst in the Sea Pines Resort, a 5,200-acre private residential gated community located on the southern tip of Hilton Head Island. ServiceMaster Restoration by Simons led disaster restoration efforts tirelessly, for weeks on end.

On Hilton Head, there were numerous fallen trees, over 1,000 damaged homes, considerable dock damage and massive beach erosion, undoing a costly beach re-nourishment coastline project that recently began in June. In the Sea Pines Community, fallen trees blocked roadways, the majority of homes sustained visible roof damage and standing water was observed everywhere.

The first recovery and restoration crews were dispatched to begin work and cut their way across the island in the beginning of October. ServiceMaster Restoration by Simons was one of 30 franchises out of 75 selected to mobilize to the Carolinas. As Hurricane Matthew advanced further, ServiceMaster Restoration by Simons loaded up restoration equipment, prepared its fleet and crews back in Chicago while closely monitoring Matthew’s progress.

“As the water recedes, local residents and business owners have begun to get back on their feet but the work is far from finished,” Simon said. “Yet we feel gratified and thankful to have been part of the early stages of relief efforts to help them begin the process of restoring their homes and business.”

About ServiceMaster by Simons 

ServiceMaster Restoration by Simons is a leading emergency water damage restoration franchise, providing water, fire and flood damage restoration services and specialty cleaning services to residential and commercial customers.

Contact ServiceMaster Restoration By Simons for Disaster Restoration Services or Specialty Cleaning Services.

Pipe Freeze begins – Call ServiceMaster By Simons

Below zero temps cause the seasons first pipe-freeze for homes and businesses in the Chicago-land area ServiceMaster Restoration By Simons provides water damage restoration services to properties with pipe freeze and water pipe bursts in Chicago-land after record sub-zero temperatures As the Chicago-land area is plunged into what is now being called the “Siberian Express” and

pipe freeze-water-damage-cleanup-frozen-pipe-chicago
Pipe Freeze – Water Damage Restoration from ServiceMaster Restoration By Simons

Below zero temps cause the seasons first pipe-freeze for homes and businesses in the Chicago-land area

ServiceMaster Restoration By Simons provides water damage restoration services to properties with pipe freeze and water pipe bursts in Chicago-land after record sub-zero temperatures

As the Chicago-land area is plunged into what is now being called the “Siberian Express” and pipe freeze sets in, ServiceMaster Restoration By Simons is responding to calls for Water Damage Restoration Services in homes and businesses spanning from Chicago to Oak Park and Evanston to Glencoe.  The majority of the water damages stem from water-line breaks.  Water-line breaks are usually a direct result of water pipes that have burst from expansion due to a warm up, especially after a deep freeze.  “We usually don’t see this kind of water damage until January,” said Sam Simon, disaster restoration manager for ServiceMaster By Simons.  “and so far, this is the coldest winter I’ve seen in some time.”

Preparing against pipe freeze

ServiceMaster Restoration By Simons staff reached out to current customers.  We reminded them to safeguard against pipe freeze by performing a number of preventative measures, including turning off exterior pipe-spigots from inside.  Insulating water pipes that run along exterior walls and also opening faucets so that a small stream of water continuously runs also makes a big difference.  These few measures can go a long way in preventing pipe-freeze and the subsequent pipe breaks that occur.

Call ServiceMaster Restoration By Simons

In the event of a mishap like a pipe burst from pipe freeze, immediately contact Chicago-land’s leader in Water Damage Restoration.  ServiceMaster Restoration By Simons’ staff and technicians are on standby to respond to your water damage emergency.  ServiceMaster Restoration By Simons has countless hours of training and experience along with the latest technology in drying equipment to better handle your small disasters.

ServiceMaster Restoration By Simons is a Quality Restoration Vendor (QRV)

Established in 1991, the ServiceMaster Clean® QRV Network has been a solution for insurance industry professionals in identifying franchisees committed to providing superior, consistent disaster mitigation services.

To earn and maintain QRV certification, each business must:

  • Demonstrate the ability to competently deliver every aspect of the ServiceMaster Restore® service guarantees including accessibility, response time, communications capabilities, quality results, and conscientious safety controls.
  • Employ the utmost integrity in estimating and billing practices.
  • Complete, and commit to continue, employee training programs that keep ServiceMaster Restore® on the cutting edge of effective restoration techniques, products, and technology.
  • Use the proven ServiceMaster Restore® equipment, processes, and products.
  • Perform all services in compliance with ServiceMaster Restore® specifications.
  • Meet or exceed the ServiceMaster Restore® requirements for General Liability Insurance and Worker’s Compensation Insurance.
  • Resolve customer service issues swiftly and professionally. Guaranteed.
  • Commit to the ServiceMaster Restore® principles of environmental stewardship.

ServiceMaster Restore® closely monitors all members of the QRV network to ensure complete adherence to its requirements.

For water damage caused by pipe freeze, call ServiceMaster Restoration By Simons at 855-9-SIMONS or click here for immediate service.