
When it Comes to Carpet Cleaning, The Proof is in the Pile

Nasutsa Mabwa
July 29, 2013When you think about commercial or residential carpet cleaning services, you may not have thought about the cleaning process. However, the process is vital. The method by which a carpet is cleaned makes the difference between a carpet that is extraordinarily clean and one that has only had dirt removed from the surface. When a carpet isn’t cleaned thoroughly, soil left behind in the carpet pile causes wear and tear that can shorten the life of the carpet. For carpets that are "deep down" clean, ServiceMaster Restoration by Simons uses a
carpet cleaning
process that leaves your carpet really clean and renewed.
Other carpet cleaning companies often provide a process like this:
- Vacuum carpet
- Spray trouble spots
- Wet the carpet with cleaner and water
- Extract cleaning solution
Unfortunately this kind of process doesn’t cut it. It leaves dirt trapped deep in the carpet pile and allows stains to return after a week or so. Soil and stains trapped deep in the fibers will continue to breakdown carpet pile, causing the carpet to wear out prematurely.
We think you, and your carpet, deserve better. Rather than the old fashioned "brush the dirt off the top" approach to carpet cleaning, ServiceMaster Restoration by Simons uses the most advanced carpet cleaning process available.
ServiceMaster Restoration by Simons Carpet Cleaning Process
- We start with a heavy-duty vacuuming of the carpet that lifts the pile.
- Then, we pre-treat spots and stains
- Apply special cleaning products to loosen deep down dirt
- Rinse your carpet with clear hot water
- Extract dirt, water, and cleaning solutions with heavy duty, truck mounted equipment
- Re-treat problem areas (stubborn stains, high traffic)
- Groom entire area for better drying and a consistent appearance
- Place furniture legs on pads to preserve the carpet during drying process
- Final walk through with customer to guarantee your absolute satisfaction
We also offer Green Cleaning carpet cleaning process.
ServiceMaster Restoration by Simons carpet cleaning services are ideal for residential and commercial properties throughout the Chicago area. From single family dwellings to high rise offices, we take care of it all.
Contact us
to learn more or schedule an appointment.
Nasutsa Mabwa is the CEO of ServiceMaster Restoration By Simons, a nationally recognized, award-winning disaster restoration firm serving Cook, DuPage, and Lake Counties. Under her leadership, the company has become one of Chicagoland’s most trusted providers of water and flood damage restoration, fire and smoke damage cleanup, mold remediation, and specialty cleaning services for both residential and commercial clients.
A respected business and civic leader, Nasutsa has received numerous honors for her contributions to the industry and her community. Her accolades include:
- Inc. 5000 Fastest Growing Companies - 2025 recipient
- Top 100 Women to KNOW in America (2024) by KNOW Women & JPMorgan Chase
- Crain’s Chicago Business 40 Under 40
- SB100 Best of Small Business Award
- 2020 BBB Torch Award for Marketplace Ethics
- Stevie® Award for Female Entrepreneur of the Year
- 2020 Daily Herald Business Ledger C-Suite Award
- 2018 ServiceMaster® Achiever Award
She is IICRC-certified in both Water Damage Restoration (WRT) and Fire & Smoke Restoration (FSRT), combining technical expertise with visionary leadership. Nasutsa holds a Master’s in Urban Planning & Policy from the University of Illinois at Chicago and an MBA in Real Estate Development from Roosevelt University.
Beyond her business achievements, Nasutsa is an active community advocate. She is a Board Member of the Civic Federation, an Advisory Board Member, and Past President of the Executive Committee for the Evanston Chamber of Commerce. She is also a long-standing member of the Women Presidents Organization (WPO).
She is the co-author of RESTORE: A Complete Guide to Protecting Your Home As Your Most Valuable Asset, an essential guidebook for homeowners navigating the challenges of water and fire disasters.
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