FAQ

HOARDER CLEAN UP

Will you clean the home without the customer being present?

How involved must the customer be in the cleaning process? How do you handle a resistant customer?

While we do not ask the customer to physically move items, we do ask for their guidance when it comes to making decisions. After all, the more involved in the cleanup the customer is, the greater chance they’ll have a positive experience with the outcome. During the cleaning process, customers sometimes resist letting items go and this is why we focus on building trust first and teaching skill sets second. Though the customer may get pushed beyond their original comfort zone as the cleaning advances, our teams are trained to identify and communicate with the customer when the cleanup becomes challenging. Our job is to help the customer clean up their home, and we will do so to the best of our abilities.

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What does a hoarding cleanup cost?

How involved must the customer be in the cleaning process? How do you handle a resistant customer?

While we do not ask the customer to physically move items, we do ask for their guidance when it comes to making decisions. After all, the more involved in the cleanup the customer is, the greater chance they’ll have a positive experience with the outcome. During the cleaning process, customers sometimes resist letting items go and this is why we focus on building trust first and teaching skill sets second. Though the customer may get pushed beyond their original comfort zone as the cleaning advances, our teams are trained to identify and communicate with the customer when the cleanup becomes challenging. Our job is to help the customer clean up their home, and we will do so to the best of our abilities.

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How long does cleaning take? Does the customer get breaks?

How involved must the customer be in the cleaning process? How do you handle a resistant customer?

While we do not ask the customer to physically move items, we do ask for their guidance when it comes to making decisions. After all, the more involved in the cleanup the customer is, the greater chance they’ll have a positive experience with the outcome. During the cleaning process, customers sometimes resist letting items go and this is why we focus on building trust first and teaching skill sets second. Though the customer may get pushed beyond their original comfort zone as the cleaning advances, our teams are trained to identify and communicate with the customer when the cleanup becomes challenging. Our job is to help the customer clean up their home, and we will do so to the best of our abilities.

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Are you bonded/licensed/insured?

How involved must the customer be in the cleaning process? How do you handle a resistant customer?

While we do not ask the customer to physically move items, we do ask for their guidance when it comes to making decisions. After all, the more involved in the cleanup the customer is, the greater chance they’ll have a positive experience with the outcome. During the cleaning process, customers sometimes resist letting items go and this is why we focus on building trust first and teaching skill sets second. Though the customer may get pushed beyond their original comfort zone as the cleaning advances, our teams are trained to identify and communicate with the customer when the cleanup becomes challenging. Our job is to help the customer clean up their home, and we will do so to the best of our abilities.

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Do you remove animals from hoarding situations?

How involved must the customer be in the cleaning process? How do you handle a resistant customer?

While we do not ask the customer to physically move items, we do ask for their guidance when it comes to making decisions. After all, the more involved in the cleanup the customer is, the greater chance they’ll have a positive experience with the outcome. During the cleaning process, customers sometimes resist letting items go and this is why we focus on building trust first and teaching skill sets second. Though the customer may get pushed beyond their original comfort zone as the cleaning advances, our teams are trained to identify and communicate with the customer when the cleanup becomes challenging. Our job is to help the customer clean up their home, and we will do so to the best of our abilities.

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WATER DAMAGE & STRUCTURAL DRYING

How long will it take my property to dry?

How involved must the customer be in the cleaning process? How do you handle a resistant customer?

While we do not ask the customer to physically move items, we do ask for their guidance when it comes to making decisions. After all, the more involved in the cleanup the customer is, the greater chance they’ll have a positive experience with the outcome. During the cleaning process, customers sometimes resist letting items go and this is why we focus on building trust first and teaching skill sets second. Though the customer may get pushed beyond their original comfort zone as the cleaning advances, our teams are trained to identify and communicate with the customer when the cleanup becomes challenging. Our job is to help the customer clean up their home, and we will do so to the best of our abilities.

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Will turning up the heat or opening windows help dry things out?

How involved must the customer be in the cleaning process? How do you handle a resistant customer?

While we do not ask the customer to physically move items, we do ask for their guidance when it comes to making decisions. After all, the more involved in the cleanup the customer is, the greater chance they’ll have a positive experience with the outcome. During the cleaning process, customers sometimes resist letting items go and this is why we focus on building trust first and teaching skill sets second. Though the customer may get pushed beyond their original comfort zone as the cleaning advances, our teams are trained to identify and communicate with the customer when the cleanup becomes challenging. Our job is to help the customer clean up their home, and we will do so to the best of our abilities.

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Can my carpet be restored or will it have to be replaced?

How involved must the customer be in the cleaning process? How do you handle a resistant customer?

While we do not ask the customer to physically move items, we do ask for their guidance when it comes to making decisions. After all, the more involved in the cleanup the customer is, the greater chance they’ll have a positive experience with the outcome. During the cleaning process, customers sometimes resist letting items go and this is why we focus on building trust first and teaching skill sets second. Though the customer may get pushed beyond their original comfort zone as the cleaning advances, our teams are trained to identify and communicate with the customer when the cleanup becomes challenging. Our job is to help the customer clean up their home, and we will do so to the best of our abilities.

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My ceilings are wet. What needs to be done?

How involved must the customer be in the cleaning process? How do you handle a resistant customer?

While we do not ask the customer to physically move items, we do ask for their guidance when it comes to making decisions. After all, the more involved in the cleanup the customer is, the greater chance they’ll have a positive experience with the outcome. During the cleaning process, customers sometimes resist letting items go and this is why we focus on building trust first and teaching skill sets second. Though the customer may get pushed beyond their original comfort zone as the cleaning advances, our teams are trained to identify and communicate with the customer when the cleanup becomes challenging. Our job is to help the customer clean up their home, and we will do so to the best of our abilities.

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My wood floors are wet and buckling. Will they have to be replaced?

How involved must the customer be in the cleaning process? How do you handle a resistant customer?

While we do not ask the customer to physically move items, we do ask for their guidance when it comes to making decisions. After all, the more involved in the cleanup the customer is, the greater chance they’ll have a positive experience with the outcome. During the cleaning process, customers sometimes resist letting items go and this is why we focus on building trust first and teaching skill sets second. Though the customer may get pushed beyond their original comfort zone as the cleaning advances, our teams are trained to identify and communicate with the customer when the cleanup becomes challenging. Our job is to help the customer clean up their home, and we will do so to the best of our abilities.

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Do I need to stay someplace else while my property is being dried and restored?

How involved must the customer be in the cleaning process? How do you handle a resistant customer?

While we do not ask the customer to physically move items, we do ask for their guidance when it comes to making decisions. After all, the more involved in the cleanup the customer is, the greater chance they’ll have a positive experience with the outcome. During the cleaning process, customers sometimes resist letting items go and this is why we focus on building trust first and teaching skill sets second. Though the customer may get pushed beyond their original comfort zone as the cleaning advances, our teams are trained to identify and communicate with the customer when the cleanup becomes challenging. Our job is to help the customer clean up their home, and we will do so to the best of our abilities.

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The drying process has started, but there are new smells in my home. Do I have mold problems?

How involved must the customer be in the cleaning process? How do you handle a resistant customer?

While we do not ask the customer to physically move items, we do ask for their guidance when it comes to making decisions. After all, the more involved in the cleanup the customer is, the greater chance they’ll have a positive experience with the outcome. During the cleaning process, customers sometimes resist letting items go and this is why we focus on building trust first and teaching skill sets second. Though the customer may get pushed beyond their original comfort zone as the cleaning advances, our teams are trained to identify and communicate with the customer when the cleanup becomes challenging. Our job is to help the customer clean up their home, and we will do so to the best of our abilities.

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What about sewage contamination?

How involved must the customer be in the cleaning process? How do you handle a resistant customer?

While we do not ask the customer to physically move items, we do ask for their guidance when it comes to making decisions. After all, the more involved in the cleanup the customer is, the greater chance they’ll have a positive experience with the outcome. During the cleaning process, customers sometimes resist letting items go and this is why we focus on building trust first and teaching skill sets second. Though the customer may get pushed beyond their original comfort zone as the cleaning advances, our teams are trained to identify and communicate with the customer when the cleanup becomes challenging. Our job is to help the customer clean up their home, and we will do so to the best of our abilities.

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FIRE DAMAGE RESTORATION SERVICES

How long will the restoration process take?

How involved must the customer be in the cleaning process? How do you handle a resistant customer?

While we do not ask the customer to physically move items, we do ask for their guidance when it comes to making decisions. After all, the more involved in the cleanup the customer is, the greater chance they’ll have a positive experience with the outcome. During the cleaning process, customers sometimes resist letting items go and this is why we focus on building trust first and teaching skill sets second. Though the customer may get pushed beyond their original comfort zone as the cleaning advances, our teams are trained to identify and communicate with the customer when the cleanup becomes challenging. Our job is to help the customer clean up their home, and we will do so to the best of our abilities.

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Can I clean up the damage myself?

How involved must the customer be in the cleaning process? How do you handle a resistant customer?

While we do not ask the customer to physically move items, we do ask for their guidance when it comes to making decisions. After all, the more involved in the cleanup the customer is, the greater chance they’ll have a positive experience with the outcome. During the cleaning process, customers sometimes resist letting items go and this is why we focus on building trust first and teaching skill sets second. Though the customer may get pushed beyond their original comfort zone as the cleaning advances, our teams are trained to identify and communicate with the customer when the cleanup becomes challenging. Our job is to help the customer clean up their home, and we will do so to the best of our abilities.

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What are some safety concerns?

How involved must the customer be in the cleaning process? How do you handle a resistant customer?

While we do not ask the customer to physically move items, we do ask for their guidance when it comes to making decisions. After all, the more involved in the cleanup the customer is, the greater chance they’ll have a positive experience with the outcome. During the cleaning process, customers sometimes resist letting items go and this is why we focus on building trust first and teaching skill sets second. Though the customer may get pushed beyond their original comfort zone as the cleaning advances, our teams are trained to identify and communicate with the customer when the cleanup becomes challenging. Our job is to help the customer clean up their home, and we will do so to the best of our abilities.

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Do I need general contractors?

How involved must the customer be in the cleaning process? How do you handle a resistant customer?

While we do not ask the customer to physically move items, we do ask for their guidance when it comes to making decisions. After all, the more involved in the cleanup the customer is, the greater chance they’ll have a positive experience with the outcome. During the cleaning process, customers sometimes resist letting items go and this is why we focus on building trust first and teaching skill sets second. Though the customer may get pushed beyond their original comfort zone as the cleaning advances, our teams are trained to identify and communicate with the customer when the cleanup becomes challenging. Our job is to help the customer clean up their home, and we will do so to the best of our abilities.

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Can I turn on my heating and air conditioning unit?

How involved must the customer be in the cleaning process? How do you handle a resistant customer?

While we do not ask the customer to physically move items, we do ask for their guidance when it comes to making decisions. After all, the more involved in the cleanup the customer is, the greater chance they’ll have a positive experience with the outcome. During the cleaning process, customers sometimes resist letting items go and this is why we focus on building trust first and teaching skill sets second. Though the customer may get pushed beyond their original comfort zone as the cleaning advances, our teams are trained to identify and communicate with the customer when the cleanup becomes challenging. Our job is to help the customer clean up their home, and we will do so to the best of our abilities.

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Do I need to move out of my property during this process?

How involved must the customer be in the cleaning process? How do you handle a resistant customer?

While we do not ask the customer to physically move items, we do ask for their guidance when it comes to making decisions. After all, the more involved in the cleanup the customer is, the greater chance they’ll have a positive experience with the outcome. During the cleaning process, customers sometimes resist letting items go and this is why we focus on building trust first and teaching skill sets second. Though the customer may get pushed beyond their original comfort zone as the cleaning advances, our teams are trained to identify and communicate with the customer when the cleanup becomes challenging. Our job is to help the customer clean up their home, and we will do so to the best of our abilities.

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Do my belongings need to be moved away from the premises?

How involved must the customer be in the cleaning process? How do you handle a resistant customer?

While we do not ask the customer to physically move items, we do ask for their guidance when it comes to making decisions. After all, the more involved in the cleanup the customer is, the greater chance they’ll have a positive experience with the outcome. During the cleaning process, customers sometimes resist letting items go and this is why we focus on building trust first and teaching skill sets second. Though the customer may get pushed beyond their original comfort zone as the cleaning advances, our teams are trained to identify and communicate with the customer when the cleanup becomes challenging. Our job is to help the customer clean up their home, and we will do so to the best of our abilities.

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PAYMENT

Who is responsible for paying for the service?

How involved must the customer be in the cleaning process? How do you handle a resistant customer?

While we do not ask the customer to physically move items, we do ask for their guidance when it comes to making decisions. After all, the more involved in the cleanup the customer is, the greater chance they’ll have a positive experience with the outcome. During the cleaning process, customers sometimes resist letting items go and this is why we focus on building trust first and teaching skill sets second. Though the customer may get pushed beyond their original comfort zone as the cleaning advances, our teams are trained to identify and communicate with the customer when the cleanup becomes challenging. Our job is to help the customer clean up their home, and we will do so to the best of our abilities.

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get help now

855-9-SIMONS or 773-376-1110